Bilingual Sales Support Specialist (JP/EN)

TMS America Inc.; Torrance (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

TMS America Inc. Torrance, CA, is seeking a Sales Support specialist to help process orders, assist with inquiries, and maintain CRM records. You will work with corporate accounts and collaborate with the sales team.

The role requires Japanese and English communication skills, proficiency with MS Office, and strong organizational abilities; a detail-oriented mindset and willingness to learn sales processes will help you succeed.

Qualifications

• 1–2 years of experience in sales support, customer service, or administrative role within a corporate environment.
• Business-level Japanese language proficiency for effective internal communication.
• Professional English communication skills for professional email writing and phone correspondence with domestic clients.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong attention to detail, excellent organizational abilities, and a willingness to learn sales processes.
• Ability to prioritize daily tasks effectively in a supportive, team-oriented work environment.

Responsibilities

• Process sales orders, prepare commercial invoices, and verify product pricing accuracy for corporate accounts.
• Respond to client inquiries regarding product availability, shipment schedules, and promotional pricing in a timely manner.
• Assist senior sales representatives with market research.
• Maintain and update customer contact records, purchase history, and sales pipelines in the internal CRM database.
• Prepare weekly and monthly sales performance summaries for review by the sales manager.
• Collaborate with the bilingual customer support team to resolve order discrepancies and minor client issues efficiently.

Skills

Microsoft Excel

Microsoft Word

Attention to detail

Organization

Task prioritization

English communication

Japanese language

Tools

CRM software

Job description

TMS America Inc. Torrance, CA, is seeking a Sales Support specialist to help process orders, assist with inquiries, and maintain CRM records. You will work with corporate accounts and collaborate with the sales team.

The role requires Japanese and English communication skills, proficiency with MS Office, and strong organizational abilities; a detail-oriented mindset and willingness to learn sales processes will help you succeed.