Sales Operations & Customer Experience Associate

Sonics and Materials, Inc; Newtown (CT); Hybrid; USD 55,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Health, life and disability insurance

16 days of paid time off

401K with employer match of 25% up to

Profit Sharing participation

Small company environment

Job summary

Sonics & Materials, Inc., a leader in ultrasonic technology based in Newtown, CT, seeks a Sales Administration Assistant to extend the sales team and manage customer-focused support across direct and distributor channels.

You will own sales administration from quote to invoicing, leverage ERP and CRM tools, and help ensure accurate data, strong distributor relationships, and a high-quality customer experience.

Qualifications

• Proven experience in a customer service or sales administration role within a manufacturing environment.
• Strong working knowledge of ERP systems.
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a busy, deadline-driven environment.
• Customer-centric mindset with the ability to balance service, accuracy, and commercial priorities.

Responsibilities

• Act as an extension of the sales team, supporting daily sales activities and enabling sales growth.
• Support sales administration and customer service team supporting direct and distributor channels to ensure a consisten, high quality customer experience.
• Follow established customer service standards, workflows, and communication practices that deliver consistent customer experience.
• Own sales administration processes from quotation through order entry and invoicing.
• Maintain accurate data and reporting using ERP systems and CRM tools.
• Support sales reporting.
• Strengthen distributor relationships and enhance long-term customer loyalty.
• Serve as the key point of contact for customer and distributor issues, ensuring timely and effective resolution in coordination with internal teams.
• Coordinate closely with manufacturing, engineering, logistics, and finance teams to support order fulfillment and customer needs.
• Contribute to continuous improvement in sales support and customer service processes.

Skills

Customer service

Sales administration

ERP systems

Communication

Organizational skills

Problem solving

Tools

ERP software

Job description

Sonics & Materials, Inc., a leader in ultrasonic technology based in Newtown, CT, seeks a Sales Administration Assistant to extend the sales team and manage customer-focused support across direct and distributor channels.

You will own sales administration from quote to invoicing, leverage ERP and CRM tools, and help ensure accurate data, strong distributor relationships, and a high-quality customer experience.