Sales Administration Assistant

Sonics and Materials, Inc; Newtown (CT); Hybrid; USD 55,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Health, life and disability insurance

16 days of paid time off

401K with employer match of 25% up to

Profit Sharing participation

Small company environment

Job summary

Sonics & Materials, Inc., a leader in ultrasonic technology based in Newtown, CT, seeks a Sales Administration Assistant to extend the sales team and manage customer-focused support across direct and distributor channels.

You will own sales administration from quote to invoicing, leverage ERP and CRM tools, and help ensure accurate data, strong distributor relationships, and a high-quality customer experience.

Qualifications

• Proven experience in a customer service or sales administration role within a manufacturing environment.
• Strong working knowledge of ERP systems.
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a busy, deadline-driven environment.
• Customer-centric mindset with the ability to balance service, accuracy, and commercial priorities.

Responsibilities

• Act as an extension of the sales team, supporting daily sales activities and enabling sales growth.
• Support sales administration and customer service team supporting direct and distributor channels to ensure a consisten, high quality customer experience.
• Follow established customer service standards, workflows, and communication practices that deliver consistent customer experience.
• Own sales administration processes from quotation through order entry and invoicing.
• Maintain accurate data and reporting using ERP systems and CRM tools.
• Support sales reporting.
• Strengthen distributor relationships and enhance long-term customer loyalty.
• Serve as the key point of contact for customer and distributor issues, ensuring timely and effective resolution in coordination with internal teams.
• Coordinate closely with manufacturing, engineering, logistics, and finance teams to support order fulfillment and customer needs.
• Contribute to continuous improvement in sales support and customer service processes.

Skills

Customer service

Sales administration

ERP systems

Communication

Organizational skills

Problem solving

Tools

ERP software

Job description

Since 1969, Sonics & Materials, Inc., has become a leader in the design, development, and manufacturing of Ultrasonic Technology. We utilize state-of-the-art machinery and design tools to maintain our cutting-edge approach to research and development at our facility in Newtown, CT.

Why Work With Us:

• Competitive salary
• A generous benefits package including health, life and disability insurance
• 16 days of paid time off
• 401K plan with employer match of 25% up to 4% of salary
• Profit Sharing participation
• Small company environment where you can have a significant impact

Sales Administration Assistant

Salary range $55-63K depending on experience

Hybrid possible after training period. Part time possible if interested.

Serving as a true extension of the sales team while leading a customer-focused sales administration and customer service function, this role supports sales growth, strengthens distributor relationships, and ensures consistent, high-quality customer experience across direct and distributor sales channels.

In this role, you will:

• Act as an extension of the sales team, supporting daily sales activities and enabling sales growth
• Support sales administration and customer service team supporting direct and distributor channels to ensure a consisten, high quality customer experience
• Follow established customer service standards, workflows, and communication practices that deliver consistent customer experience
• Own sales administration processes from quotation through order entry and invoicing
• Maintain accurate data and reporting using ERP systems and CRM tools
• Support sales reporting
• Strengthen distributor relationships and enhance long-term customer loyalty
• Serve as the key point of contact for customer and distributor issues, ensuring timely and effective resolution in coordination with internal teams
• Coordinate closely with manufacturing, engineering, logistics, and finance teams to support order fulfillment and customer needs
• Contribute to continuous improvement in sales support and customer service processes

About You:

• Proven experience in a customer service or sales administration role within a manufacturing environment
• Strong working knowledge of ERP systems
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a busy, deadline-driven environment
• Customer-centric mindset with the ability to balance service, accuracy, and commercial priorities