Sales Operations Specialist

Airmar Technology Corporation; Milford (NH); On-site; USD 55,000 - 85,000; Full time

Job summary

Airmar Technology Corporation seeks a Sales Operations Specialist to support and grow customer relationships. You will be the primary contact for technical and commercial inquiries, coordinate with Production Planning, Purchasing, Quality, and Engineering, and ensure timely solutions while leveraging ultrasonic technology.

The role requires strong customer service and sales skills, technical aptitude, and the ability to work across international teams.

Qualifications

• Bachelor’s degree or technical associate degree or equivalent
• Minimum of two years of customer service, account management, inside sales, or related experience.
• Experience in technical, manufacturing, or B2B environment preferred.
• Experience with ERP/MRP systems and CRM platforms preferred.
• Background in acoustics, electrical, or mechanical engineering is a plus.

Responsibilities

• Serve as central point of contact for customers’ technical and non-technical support needs.
• Manage day-to-day requests for assigned accounts via email, phone, meetings.
• Develop and grow customer accounts while delivering excellent service and supporting profitable growth.
• Advocate for customers and propose process improvements to improve retention.
• Process orders, prepare price quotes, and obtain customer forecasts.
• Provide sales support to outside reps, OEMs, and distributors.
• Communicate pricing, policy, product, and order-status updates to customers.
• Identify new business opportunities via inquiries, trade shows, and contacts.
• Monitor and analyze customer product usage through monthly sales reporting.
• Collaborate with internal teams to meet customer requirements on schedule.
• Participate in SIOP meetings to support cross-functional planning.
• Track industry trends and competitor activity to drive growth.
• Travel to customer locations and trade shows as needed.

Skills

Excellent communication

Customer service

Cross-functional collaboration

Organizational skills

Analytical thinking

Problem-solving

Education

Bachelor’s degree or technical associate degree

Tools

ERP/MRP systems

CRM platforms

Microsoft Office

Job description

Airmar Technology Corporation is seeking a motivated and customer-focused Sales Operations Specialist to support and grow customer relationships. This role serves as a primary point of contact for technical and commercial inquiries, manages day-to-day account needs, and coordinates with Production Planning, Purchasing, Quality, Engineering, and other internal teams to deliver timely solutions. The successful candidate will combine strong customer service and sales capabilities with technical aptitude, organization, analytical thinking, and an interest in ultrasonic technology.

DUTIES/RESPONSIBILITIES:

• Serve as the central point of contact for customers’ technical and non-technical support needs.
• Manage day-to-day requests for assigned accounts through email, phone, virtual meetings, and in-person meetings.
• Develop new and existing customer accounts while delivering excellent service, minimizing losses, and supporting profitable growth.
• Act as a customer advocate and recommend process improvements that strengthen retention and the overall customer experience.
• Process customer orders, prepare price quotations, and obtain customer forecasts.
• Provide sales support to outside sales representatives, OEM customers, and wholly owned distributors.
• Communicate pricing, policy, product, and order-status updates to customers.
• Identify and develop new business opportunities through website inquiries, trade shows, and established customer contacts.
• Monitor and analyze customer product usage through monthly sales reporting.
• Collaborate with Production Planning, Purchasing, Quality, Engineering, and other stakeholders to meet customer requirements on schedule.
• Participate in SIOP meetings and reviews to support cross-functional planning and alignment.
• Track industry trends and competitor activity through professional publications, webinars, and educational opportunities, and recommend actions that support growth.
• Travel to customer locations and trade shows as needed, including opportunities to support customers worldwide.

EDUCATION/EXPERIENCE:

• Bachelor’s degree, technical associate degree, or an equivalent combination of education and relevant experience.
• Minimum of two years of customer service, account management, inside sales, or related experience.
• Experience supporting customer accounts in a technical, manufacturing, or business-to-business environment is preferred.
• Experience with ERP/MRP systems and customer relationship management platforms is preferred.
• Background in acoustics, electrical engineering, or mechanical engineering is a plus.

REQUIRED SKILLS AND COMPETENCIES:

• Strong written and verbal communication skills, with the ability to interact professionally with internal and external stakeholders.
• Ability to work independently while collaborating effectively across international and cross-functional teams.
• Strong organizational and analytical skills, with the ability to manage multiple responsibilities and adapt to changing priorities.
• Demonstrated problem-solving and conflict-resolution skills, with a focus on timely and practical customer solutions.
• Strong interpersonal skills, empathy, and emotional intelligence.
• Ability to align cross-functional solutions with business needs while ensuring customer requirements are appropriately prioritized and addressed.
• Proficiency with Microsoft Office applications.
• Technical aptitude and the ability to explain product features, installation requirements, and product use to customers.