Sales Operations Coordinator

Eastern Metal Supply, Inc.; Saint Charles (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Eastern Metal Supply, Inc. is seeking a Sales Administrator to act as a liaison between the Sales team and internal partners. This role coordinates clerical and administrative sales functions to ensure smooth order flow and exceptional customer experiences across the region.

This entry-level position offers a defined development path toward an Inside Sales Representative and requires strong organization, attention to detail, and a dedication to quality service.

Qualifications

• Must be able to organize, plan and prioritize duties.
• Excellent communication with internal teams and customers.
• Willing to sign our standard non-compete agreement.
• Entry-level with a defined development path toward an Inside Sales Representative position.

Responsibilities

• Follow up on customer credits, RMAs, N Status orders, reships, and backorders.
• Track CIMS activity to ensure materials are released according to schedules.
• Work with the quote desk to ensure timely turnaround of quotes for sales reps.
• Support new customer onboarding by monitoring initial orders and ensuring smooth execution.
• Monitor churn accounts and partner with FP&A for retention efforts.
• Monitor and update customer delivery windows and priorities for Optimiroute compliance.
• Promote a service-excellence mindset and report gaps to Inside Sales Manager.
• Follow up on IT requests for the Sales dept. (e.g. WebHelm, Accuterm).
• Track and communicate same-day RMA pickup notifications to customers.
• Address sales-related system issues and nightly order file accuracy.
• Track export orders, linked orders, and orders in M3 status due to readiness issues.
• Identify trends in reships, backorders, or service issues and communicate improvements.
• Act as the point of contact for customers requesting delivery changes or order updates.
• Collaborate cross-functionally to address customer concerns and ensure timely responses.
• Perform additional duties to support regional sales and customer experience goals.

Skills

Detail-oriented

Customer-focused

Communication

Team collaboration

Organizational skills

Education

Bachelor's degree or equivalent

Job description

Eastern Metal Supply, Inc. is seeking a Sales Administrator to act as a liaison between the Sales team and internal partners. This role coordinates clerical and administrative sales functions to ensure smooth order flow and exceptional customer experiences across the region.

This entry-level position offers a defined development path toward an Inside Sales Representative and requires strong organization, attention to detail, and a dedication to quality service.