Sales Operations & Contracting Lead (Remote)

Athenahealth India; California (MO); Hybrid; USD 100,000 - 170,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Dog-friendly offices

Flexible work options

Job summary

athenahealth is seeking a results-driven leader to oversee the Sales Operations & Contracting team for West Coast hours. You will guide remote staff, streamline contracting and order workflows, and ensure timely, accurate support across Sales, Customer Success, Onboarding, Finance, Legal, and Improvement teams.

You’ll drive performance, implement AI-assisted data insights, and partner across functions to optimize client lifecycle and contract execution.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3-5 years of experience in customer support, operations, or related operational role.
• Ability to work West Coast hours.
• Experience in high-volume shared queue or service environment with turnaround expectations.
• Prior people management experience.
• Strong relationship-building, written and verbal skills.
• Advanced Excel proficiency and data interpretation abilities.
• Experience with Salesforce CPQ and BI/visualization tools preferred.

Responsibilities

• Lead, coach, and develop the Sales Operations team with accountability and consistency.
• Translate business priorities into team goals, resource plans, and daily direction.
• Manage the shared case queue, monitor volume, aging, backlog, and turnaround times.
• Partner with Sales, Customer Success, and Onboarding to support client lifecycle from acquisition through retention.
• Oversee contracting and order processing, including updates, amendments, approvals, and entry.
• Improve workflows with Finance, Legal, and Continuous Improvement to scale and automate processes.
• Maintain team reporting and metrics using dashboards to identify trends and improvements.
• Track KPIs and use findings to guide decisions and prioritization.
• Leverage AI-enabled tools to organize queue data and surface actionable patterns.
• Handle other duties as assigned by Executive Director, Sales Operations.

Skills

People management

Salesforce CPQ

Excel

Power BI

Tableau

Contracting

Data analysis

Communication skills

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce CPQ

Excel

Power BI

Tableau

Job description

athenahealth is seeking a results-driven leader to oversee the Sales Operations & Contracting team for West Coast hours. You will guide remote staff, streamline contracting and order workflows, and ensure timely, accurate support across Sales, Customer Success, Onboarding, Finance, Legal, and Improvement teams.

You’ll drive performance, implement AI-assisted data insights, and partner across functions to optimize client lifecycle and contract execution.