Remote Contracts & Sales Operations Specialist

Athenahealth India; California (MO); Hybrid; USD 78,000 - 132,000; Full time

Job summary

athenahealth is seeking a Sales Operations & Contracting Associate to provide timely contract and proposal support for Sales and Customer Success, while refining processes to scale operations. The role is remote on the West Coast, reporting to the Sales Operations Manager.

Responsibilities include contract lifecycle management, CRM data integrity, pricing triage with Deal Desk, and offboarding duties for assigned accounts.

Qualifications

• 2–3 years of contracting, sales operations, or related operations experience.
• Proficiency with Microsoft Office (Excel preferred).
• Proficiency with Adobe Acrobat.
• Experience with Salesforce required.
• Strong written and verbal communication skills.
• Demonstrated attention to detail and accuracy in transactional work.
• Ability to work independently and collaboratively in a deadline-driven environment.
• Experience documenting and improving processes; familiarity with basic automation or workflow tools preferred.
• Professionalism and a collaborative approach when working with cross-functional partners

Responsibilities

• Create, prepare, and process proposals and contracts for signature.
• Review contracts for SOX and SOC1 compliance and coordinate countersignature processes.
• Calculate and validate Bookings and Annual Revenue Implemented for revenue recognition.
• Coordinate with internal stakeholders to obtain client-signed contracts and resolve issues.
• Triage pricing and discount requests; route to Deal Desk for approvals.
• Maintain CRM data accuracy with regular reviews and reporting.
• Support client repricing, billing initiatives, and termination processing.
• Manage offboarding activities for assigned clients.
• Identify opportunities to improve productivity and automate processes.
• Learn and apply new AI tools to improve accuracy and efficiency.

Skills

Sales operations

Contract management

CRM data integrity

Communication skills

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

Excel

Adobe Acrobat

Job description

athenahealth is seeking a Sales Operations & Contracting Associate to provide timely contract and proposal support for Sales and Customer Success, while refining processes to scale operations. The role is remote on the West Coast, reporting to the Sales Operations Manager.

Responsibilities include contract lifecycle management, CRM data integrity, pricing triage with Deal Desk, and offboarding duties for assigned accounts.