Remote Sales Operations & Contracts Associate

athenahealth; Washington; On-site; USD 59,000 - 99,000; Full time

Job summary

athenahealth is seeking a Sales Operations & Contracting Associate to provide timely contract and proposal support to Sales and Customer Success teams. Based on the West Coast, the role is remote and reports to the Sales Operations Manager.

You will manage contracts, validate bookings and revenue, coordinate with internal stakeholders, and drive process improvements with automation and AI tools while maintaining CRM data accuracy and supporting renewals and client changes.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2–3 years of contracting, sales operations, or related operations experience.
• Proficiency with Microsoft Office (Excel preferred).
• Proficiency with Salesforce required.
• Strong written and verbal communication skills.
• Demonstrated attention to detail and accuracy in transactional work.
• Ability to work independently and collaboratively in a deadline-driven environment.
• Experience documenting and improving processes; familiarity with basic automation or workflow tools preferred.
• Professionalism and a collaborative approach when working with cross-functional partners.

Responsibilities

• Create, prepare, and process proposals and contracts, ensuring documents are complete and ready for signature.
• Review contracts for compliance with SOX and SOC1-related requirements and coordinate countersignature processing.
• Calculate and validate Bookings and Annual Revenue Implemented to support accurate revenue recognition.
• Coordinate with internal stakeholders to obtain client-signed contracts and resolve outstanding issues.
• Triage pricing and discount requests; route to Deal Desk and obtain required approvals from Legal, Billing and Finance.
• Maintain CRM data accuracy through daily, weekly, and monthly reviews and reporting.
• Support client repricing, billing initiatives, and termination processing for assigned accounts.
• Manage offboarding activities for assigned clients, ensuring timely completion of required steps.
• Identify and document opportunities to improve productivity and implement process improvements with appropriate automation.
• Learn and apply new AI tools to improve accuracy and efficiency in daily work.

Skills

Strong written communication

Strong verbal communication

Attention to detail

Independent and collaborative

Process improvement

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce

Microsoft Office

Excel

Adobe Acrobat

Job description

athenahealth is seeking a Sales Operations & Contracting Associate to provide timely contract and proposal support to Sales and Customer Success teams. Based on the West Coast, the role is remote and reports to the Sales Operations Manager.

You will manage contracts, validate bookings and revenue, coordinate with internal stakeholders, and drive process improvements with automation and AI tools while maintaining CRM data accuracy and supporting renewals and client changes.