Sales Ops & Contracting Manager — Remote (West Coast)

athenahealth; Idaho; On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Job summary

athenahealth is seeking a high-impact Sales Operations Manager to lead a remote team focused on client acquisition, onboarding, and ongoing deal operations for the small group segment. You will guide cross-functional collaboration across Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement to improve contracting and order workflows.

You will manage a West Coast-hours team, maintain dashboards, and use AI-enabled tools to surface patterns that improve productivity and

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3-5 years in customer support, operations, or related operational role.
• Ability to work West Coast hours.
• Experience in high-volume shared queue or service env with turnaround expectations.
• Prior people management experience.
• Strong relationship-building and communication skills.
• Excellent written and verbal communication.
• Strong analytical skills with data interpretation and reporting.
• Experience with large data sets and identifying trends and risks.
• Proficiency with Excel; Salesforce CPQ experience; BI tools (Tableau/Power BI) preferred.
• Contracting or deal operations experience preferred.

Responsibilities

• Lead, coach, and develop the Sales Operations team with accountability and consistent execution.
• Translate business priorities into team goals, resource plans, and day-to-day direction.
• Manage shared case queue volume, aging, backlog, and turnaround times for timely resolution.
• Partner with Sales, Customer Success, and Onboarding to support client acquisition through retention.
• Oversee contracting, proposals, and order processing activities, including amendments and approvals.
• Improve workflows with Finance, Legal, and Continuous Improvement to scale processes.
• Maintain team reporting and operational metrics using dashboards and data.
• Track performance indicators and use findings to guide decisions and priorities.
• Use AI-enabled tools to organize queue data, summarize reporting, and surface patterns.
• Travel required 20% annually.
• Other duties as assigned by Executive Director, Sales Operations.

Skills

Leadership

Analytical thinking

Communication

West Coast hours

Data interpretation

Remote collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce CPQ

Tableau

Power BI

Excel

Microsoft Office

Job description

athenahealth is seeking a high-impact Sales Operations Manager to lead a remote team focused on client acquisition, onboarding, and ongoing deal operations for the small group segment. You will guide cross-functional collaboration across Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement to improve contracting and order workflows.

You will manage a West Coast-hours team, maintain dashboards, and use AI-enabled tools to surface patterns that improve productivity and