Sales Operations Associate I — Data-Driven & In-Office

Upstate Niagara Cooperative, Inc.; Town of Lancaster (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

Upstate Niagara Cooperative, Inc. is seeking a Sales Operations Specialist I to work closely with the sales team, reseller and distributor partners, ensuring efficient data management of proposals and opportunities.

You will handle portals, forecasts, and cross-functional communication to support revenue growth. The role emphasizes accurate reporting, pricing support, customer service excellence, and collaboration with cross-functional teams to meet objectives in an in-office setting.

Qualifications

• Proficient in MS Office, Power BI, SAP, with strong data analysis skills.
• Experience with financial modeling and analytical tools.
• Able to analyze raw data creatively and produce actionable insights.
• Strong team player with excellent organizational, multi-tasking, and project management skills.
• High attention to detail, strong communication and negotiation abilities.
• Capable of working independently, setting priorities, and meeting deadlines in a fast-paced environment.
• Creative, resourceful, and willing to explore new approaches to problem-solving.

Responsibilities

• Prepare and manage on-time and accurate reporting (weekly, monthly, quarterly).
• Support bid management and submission processes as needed.
• Support and track customer complaints, orders, and production statuses.
• Support pricing requests, document requests, and handle reporting RFIs/RFQs.
• Customer portal request and facilitate product release reviews.
• Support customer meetings and new product/item code launches.
• Collaborate with the Customer Relations team to manage inventory issues (short code, overruns, etc.).
• Support customer sample requests with communication, tracking and follow up on any issues.
• Manage item transition process to support the purchasing team and minimize obsolescence while meeting customer objectives.
• Collaborate with the internal teams to ensure compliance with customer programs and document trade allowances and deductions.
• The ability to navigate the organization to address challenges and get answers.
• Adhere to cross-training plan as assigned by your manager.
• Desire to learn product portfolio.
• Interest in gaining knowledge of the financial drivers of our business and that of our customers.
• Perform other duties as required.

Skills

Data analysis

Strong communication

Project management

Team player

Organizational skills

Negotiation abilities

Independent working

Creativity

Education

College degree/diploma in relevant field

High school diploma with equivalent experience

Tools

MS Office

Power BI

SAP

Job description

Upstate Niagara Cooperative, Inc. is seeking a Sales Operations Specialist I to work closely with the sales team, reseller and distributor partners, ensuring efficient data management of proposals and opportunities.

You will handle portals, forecasts, and cross-functional communication to support revenue growth. The role emphasizes accurate reporting, pricing support, customer service excellence, and collaboration with cross-functional teams to meet objectives in an in-office setting.