Sales Operations & Analytics Specialist

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Norwegian Cruise Line is seeking a Sales Operations Specialist in Miami to manage data in the reservation system and TAC, ensuring accuracy for travel agencies and advisors. You will support the Global Sales team with system access, reporting, and ad-hoc analytics using Salesforce, Tableau, and NVS.

The role requires a Bachelor's degree and at least 3 years in marketing, IT, or business analytics, with strong Excel skills and CRM experience.

Qualifications

• Strong analytical skills.
• Proficiency with NVS, Tableau, Salesforce, and Excel.

Responsibilities

• Maintain global sales reservation system data in TAC and Salesforce.
• Update travel agency and advisor profiles; identify duplicates.
• Develop and maintain dashboards and reports in Tableau and Salesforce for Sales Leadership.
• Provide operational troubleshooting for reservations databases and CRM platforms.

Skills

Analytical skills

Education

Bachelor’s degree in Marketing or related field

Tools

Salesforce

Tableau

NVS

Excel

Job description

Norwegian Cruise Line is seeking a Sales Operations Specialist in Miami to manage data in the reservation system and TAC, ensuring accuracy for travel agencies and advisors. You will support the Global Sales team with system access, reporting, and ad-hoc analytics using Salesforce, Tableau, and NVS.

The role requires a Bachelor's degree and at least 3 years in marketing, IT, or business analytics, with strong Excel skills and CRM experience.