Sales Operations Specialist

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a technical resource to manage travel agency and advisor data within the reservation system and the Travel Advisor Center.

You will support the Global Sales team with data integrity, system access, and process improvements. The role focuses on maintaining the reservation system, updating agency profiles, building and QAing reports in Tableau and Salesforce, and acting as the primary contact for operations training and documentation.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Minimum 3 years’ experience in marketing, IT, BI, or analytics.
• Experience with Salesforce, NVS, and/or other CRM platforms.
• Cruise industry experience is a plus.

Responsibilities

• Maintain Global Sales reservation system and manage agency/advisor data.
• Update travel agency roster; merge duplicate profiles.
• Support data requests and resolve system issues in reservation system, Salesforce, and TAC.
• Develop and maintain reporting and dashboards using Salesforce, Tableau, and other tools.
• Be main contact for Trade and Consumer Sales teams for operations and documentation.
• Audit data across categories and drive remediation roadmaps.
• Produce weekly/monthly reports for senior leadership; create ad-hoc Tableau/Salesforce reports.
• Perform other duties as assigned.

Skills

Analytical skills

CRM proficiency

Excel

Attention to detail

Multitasking

Follow-up skills

Education

Bachelor’s Degree in Marketing, Business, Computer Science, Information Design, Management Information Systems, or related field

Tools

Salesforce

Tableau

NVS

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Basic Purpose

Technical resource to manage travel agency and advisor data within reservation system and the Travel Advisor Center website (TAC) and ensure data accuracy and integrity. Support Global Sales team activities, systems, processes, requests, projects, and initiatives.

Position Responsibilities

• Global Sales reservation system maintenance. Manage daily requests to create new and update existing agency and advisor information in the reservation system and ensure accuracy. Travel agency roster updates. Identifying and merging duplicate travel agency and advisor profiles.
• Support Global Sales team data requests, system accessibility and functionality issues in reservation system, Sales Force, and Travel Advisor Center (TAC). Work with technical teams to resolve any system issues or questions.
• Development and maintenance of reporting, dashboards, and analytics needed by Sales Leadership team to manage the business, leveraging platforms including, but not limited to, Salesforce, Tableau and other internal and third-party reporting platforms.
• Act as the main point of contact for Trade and Consumer Sales team members for operational troubleshooting of reservations database, Salesforce and other internal systems and platforms, and lead the documentation processes, reports, and training.
• Establish timely audits across various categories to ensure data integrity, including the management of any necessary remediation roadmaps to various stakeholders across the organization (sales team, accounting, finance, database teams, etc.).
• Run, create, and QA standardized weekly and monthly reports for senior leadership. Create ad-hoc reports as needed in Tableau and Sales Force.
• Perform other job-related functions as assigned.

Knowledge And Experience

EDUCATION

Bachelor’s Degree in Marketing, Business, Computer Science, Information Design, Management Information Systems, or a related field of study preferred; or any equivalent combination of relevant background, skills and experience.

EXPERIENCE

Minimum 3 years’ experience in marketing, IT, business intelligence, or business analytics. Experience with Salesforce, NVS, and/or other CRM platforms highly preferred. Cruise industry is a plus.

KNOWLEDGE & SKILLS

Strong analytical skills. Proficiency with NVS, Tableau, Salesforce, and similar CRM platforms. High proficiency with Excel required. Superior attention to detail. Ability to multi-task in a very fast-paced, demanding environment. Excellent follow up skills.

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

At a Glance

Brand Overview

• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises

New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.