Sales Operations Specialist

PCH Prestige Cruise Services LLC; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a data resource to manage travel agency and advisor data within our reservation system and TAC, supporting Global Sales with accurate data and reporting.

You will handle daily requests, roster updates, deduplicate profiles, develop dashboards in Salesforce and Tableau, and generate senior leadership reports, ensuring data integrity and enabling timely decision making.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 3 years’ experience in marketing, IT, business intelligence, or business analytics.
• Experience with Salesforce, NVS, and/or other CRM platforms highly preferred.

Responsibilities

• Manage daily requests to create or update agency/advisor data and roster updates.
• Develop and maintain reporting, dashboards, and analytics in Salesforce/Tableau.
• Act as main contact for operational troubleshooting of reservations database and systems.
• Lead timely audits and remediation roadmaps, and QA weekly/monthly leadership reports.

Skills

Data management

Analytical skills

Excel

CRM platforms

Tableau

Education

Bachelor's degree in Marketing, Business, Computer Science, MIS, or related field

Tools

Salesforce

Tableau

NVS

Excel

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

BASIC PURPOSE

Technical resource to manage travel agency and advisor data within reservation system and the Travel Advisor Center website (TAC) and ensure data accuracy and integrity. Support Global Sales team activities, systems, processes, requests, projects, and initiatives.

POSITION RESPONSIBILITIES

• Manage daily requests to create new and update existing agency and advisor information in the reservation system and ensure accuracy.
• Travel agency roster updates.
• Identifying and merging duplicate travel agency and advisor profiles.
• Support Global Sales team data requests, system accessibility and functionality issues in reservation system, Sales Force, and Travel Advisor Center (TAC).
• Work with technical teams to resolve any system issues or questions.
• Development and maintenance of reporting, dashboards, and analytics needed by Sales Leadership team to manage the business, leveraging platforms including, but not limited to, Salesforce, Tableau and other internal and third-party reporting platforms.
• Act as the main point of contact for Trade and Consumer Sales team members for operational troubleshooting of reservations database, Salesforce and other internal systems and platforms, and lead the documentation processes, reports, and training.
• Establish timely audits across various categories to ensure data integrity, including the management of any necessary remediation roadmaps to various stakeholders across the organization (sales team, accounting, finance, database teams, etc.).
• Run, create, and QA standardized weekly and monthly reports for senior leadership.
• Create ad-hoc reports as needed in Tableau and Sales Force.
• Perform other job-related functions as assigned.

KNOWLEDGE AND EXPERIENCE

EDUCATION

Bachelor’s Degree in Marketing, Business, Computer Science, Information Design, Management Information Systems, or a related field of study preferred; or any equivalent combination of relevant background, skills and experience.

EXPERIENCE

Minimum 3 years’ experience in marketing, IT, business intelligence, or business analytics. Experience with Salesforce, NVS, and/or other CRM platforms highly preferred. Cruise industry is a plus.

KNOWLEDGE & SKILLS

Strong analytical skills. Proficiency with NVS, Tableau, Salesforce, and similar CRM platforms. High proficiency with Excel required. Superior attention to detail. Ability to multi-task in a very fast-paced, demanding environment. Excellent follow up skills.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit:

• https://www.nclhltd.com/brands
• Norwegian Cruise Line
• https://youtu.be/_xCrwYz_7e8
• Oceania Cruises
• https://youtu.be/E_aptk9QNvE
• Regent Seven Seas Cruises
• https://youtu.be/irx8sLBX0Sc