Sales Operations & Analytics Director — Data-Driven Growth

RevOps Report; Bridgewater (MA); Hybrid; USD 168,000 - 213,000; Full time

Job summary

Nestlé Health Science seeks a Director of Sales Operations and Analytics to lead commercial effectiveness, field enablement, data strategy, and operational excellence across Pharma sales. You will partner with senior leaders to define priorities, shape the commercial roadmap, and ensure systems, governance, and tools enable disciplined execution and informed decisions.

You will direct CRM/field tools, vendor strategy, and data governance, while driving digital transformation and cross-functional

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field, or equivalent experience.
• 10+ years of experience in information systems, sales operations, or business analytics in biotech/pharma.
• Proven leadership of high-performing teams and growth mindset.
• Deep understanding of commercial biotech/pharma business.
• Expertise in REMS, FDA regulations, and compliance standards.
• Knowledge of data warehouse operations in a pharma setting.
• Experience implementing CRM and field tools.
• Ability to identify operational improvements and implement corrective actions.
• Strong written and verbal communication, organization, and time management.
• Ability to manage multiple complex projects simultaneously.

Responsibilities

• Sets strategy and operating model for commercial ops, analytics, field enablement, and data-driven decisions.
• Leads development, effectiveness and maintenance of field CRM systems and usage.
• Advises cross-functional leadership to drive field productivity and revenue enablement.
• Drives digital transformation and integration of CRM with enterprise platforms.
• Coordinates targeting, segmentation, and call plans in CRM/SFA systems.
• Oversees territory alignment to cover key accounts.
• Establishes and leads vendor utilization strategy.
• Collaborates with IT, analytics, and stakeholders to share knowledge and optimize digital tools.
• Develops QA/QC and governance for critical data elements (privacy, security, compliance).
• Owns data warehouse strategy and training delivery for analytics adoption.
• Serves on Pharma Sales & Marketing leadership team with executive presentation skills.
• Leads adoption of digital tools, automation, and AI-enabled solutions across Commercial Ops.

Skills

Leadership

CRM tools

Data governance

Regulatory compliance

Communication

Project management

Education

Bachelor's degree in Business or CS

Tools

CRM tools

ERP systems

Job description

Nestlé Health Science seeks a Director of Sales Operations and Analytics to lead commercial effectiveness, field enablement, data strategy, and operational excellence across Pharma sales. You will partner with senior leaders to define priorities, shape the commercial roadmap, and ensure systems, governance, and tools enable disciplined execution and informed decisions.

You will direct CRM/field tools, vendor strategy, and data governance, while driving digital transformation and cross-functional