Sales Operations Analyst I

Insight Global; Austin (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Insight Global in Austin, TX is seeking a Sales Operations Analyst to manage delivery schedules in alignment with customer needs and factory capacity. The role involves direct communication with customers, expediting negotiations, forecasting changes, and ensuring on-time delivery to meet revenue targets.

You will collaborate with sales and global teams, provide performance metrics for scorecards, and support reconciliations of delivery-related fees.

Formación

• 2+ years in customer or sales support roles with an associate degree or higher.
• Experience communicating with customers: contracts, negotiations, issue resolution.
• Experience with order processing.
• Proficiency in Excel and Microsoft Office; reports experience.
• Experience with SAP, CRM, Power BI or Monday.com.
• Bilingual in Japanese.
• Experience supporting global teams.
• Semiconductor industry experience.

Responsabilidades

• Manage delivery schedules according to customer needs and factory capacity.
• Communicate schedules directly with the external customer.
• Negotiate order expedites and delivery terms.
• Manage forecast changes to meet revenue goals.
• Provide delivery performance metrics for customer scorecards.
• Reconcile fees and remedies for on-time delivery.
• Schedule and contribute to multiple customer meetings regarding forecast, order and delivery.

Conocimientos

Customer communication

Order processing

Excel & Office

Educación

Associate's degree or higher

Herramientas

SAP

CRM

Power BI

Monday.com

Descripción del empleo

Job Description

Our client is looking for a Sales Operations Analyst in the Austin area. They will work under close supervision, responsible for managing delivery schedules according to customer need and factory capacity. This position involves communicating schedules directly with the external customer, negotiating order expedites, meeting contractual commitments and managing forecast changes internally and externally to meet revenue goals. They will communicate delivery timing to the customer for both new and reuse equipment globally, interface directly with customer to optimize delivery schedules to meet internal revenue targets and correct any forecast errors. Collaborate with sales to strategically negotiate and adjust delivery schedule to meet revenue goals. Provides delivery performance metrics as requirement for customer scorecards, influencing and negotiating most favorable results. Reconciliation of fees and remedies associated with on-time delivery (this may include credit memos for transit reimbursement to the customer). Employ mechanisms such as expedite and cancellation fees to mitigate impacts to the manufacturing lines, per department strategy. Schedule and contribute to multiple customer meetings regarding forecast, order and delivery.

Skills and Requirements

• 2+ years of experience in customer or sales support roles and an associate's degree or higher


• Experience directly communicating with customers (managing contracts, resolving customer issues, negotiations, etc)


• Order processing experience


• Experience with Excel and other Microsoft Office applications


• Experience creating reports


• Experience with either SAP, CRM, Power BI or Monday.com


• Bilingual in Japanese


• Experience supporting global teams


• Semiconductor industry experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].