Customer Business Operations Specialist III

Applied Materials; Santa Clara (CA); On-site; USD 92,000 - 126,500; Full time

Job summary

Applied Materials is seeking a Customer Business Operations Specialist III to support strategic customer accounts across North America and Europe by coordinating demand requirements, delivery execution, contract administration, and revenue-related processes. The role partners with Sales, WWOPS, Finance, and Order Management to ensure commitments are met and risks are identified.

The ideal candidate has a Bachelor's degree and 4–7 years in Sales Operations or related functions, strong analytical

Qualifications

• Bachelor's Degree or equivalent experience.
• 4–7 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, or related functions.
• Experience with cross-functional customer operations and order management.

Responsibilities

• Support customer demand planning and delivery management for assigned accounts.
• Coordinate with Sales, WWOPS, Order Management, and other stakeholders to meet delivery commitments.
• Monitor forecast updates and communicate potential impacts to stakeholders.
• Assist in managing large or complex orders to support execution.
• Maintain operational data, reports, and account information.
• Identify and communicate delivery, contractual, and revenue risks.
• Support issue resolution related to customer commitments and revenue processes.
• Escalate issues following established processes.
• Contribute to process improvements and adoption of new tools.

Skills

Analytical skills

Organizational skills

Problem-solving

Education

Bachelor's degree or equivalent

Tools

SAP

Excel

Reporting tools

Job description

Customer Business Operations Specialist III

Job Function: Sales Operations III

Business Title: Customer Business Operations Specialist

Region Coverage: North America and Europe (AMNA & AME)

About The Role

We are seeking a Customer Business Operations (CBO) professional to support strategic customer accounts across North America and Europe by coordinating customer demand requirements, delivery execution, contract administration activities, and revenue‑related business processes. This role works closely with Sales, Business Management, WWOPS, Finance, Order Management, and other cross‑functional teams to ensure customer commitments are met, business risks are identified, and operational processes are executed effectively. The successful candidate applies knowledge of customer business operations processes to resolve day‑to‑day issues, support business objectives, and contribute to continuous improvement efforts. The position operates with general supervision while exercising sound judgment within established policies and procedures.

Key Responsibilities

• Support customer demand planning and delivery management activities for assigned customer accounts.
• Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments.
• Monitor customer demand changes, forecast updates, and operational impacts and communicate potential concerns to appropriate stakeholders.
• Assist in managing large or complex orders to support execution and customer satisfaction.
• Maintain required operational data, reports, and account‑related information.
• Identify and communicate delivery, operational, contractual, and revenue‑related risks to management and business partners.
• Support issue resolution activities associated with customer commitments, shipment timing, and revenue‑related processes.
• Assist in evaluating business impacts and implementing approved mitigation plans.
• Escalate issues appropriately following established business processes.
• Support execution of customer agreements, enhanced terms, and entitlement‑related activities.
• Coordinate with Sales, Legal, Trade, Finance, Tax, Treasury, and Order Management teams to facilitate operational execution of approved customer commitments.
• Ensure business documentation and records are maintained accurately and in accordance with company guidelines.
• Assist in resolving contract execution and operational process issues.
• Work collaboratively with cross‑functional teams to support achievement of customer and business objectives.
• Participate in projects and business initiatives designed to improve operational efficiency and customer experience.
• Identify process gaps and recommend improvement opportunities.
• Support adoption of new tools, systems, and business processes.
• Gather, analyze, and maintain customer and operational data to support decision‑making.
• Prepare recurring reports, performance metrics, and business summaries.
• Support management reviews by providing business information, analysis, and status updates.
• Track and communicate key operational metrics and action items.
• Leverage knowledge of customer demand planning, delivery management, customer fulfillment, and revenue‑related business processes.
• Understand order‑to‑cash processes, contract execution concepts, and customer operational requirements.
• Apply established procedures and business knowledge to support operational decisions.
• Use ERP systems and business reporting tools.
• Coordinate across multiple functions to support business objectives.
• Build productive working relationships with internal stakeholders and customers.
• Contribute to project teams and continuous improvement initiatives.
• Demonstrate accountability and ownership for assigned responsibilities.
• Address routine to moderately complex operational issues using established processes and guidelines.
• Identify root causes, gather information, and recommend solutions for customer and business issues.
• Escalate complex issues requiring management support.
• Exercise judgment within defined procedures and business policies.
• Communicate clearly and effectively across multiple functions and geographic regions.

Required Qualifications

• Bachelor's Degree or equivalent experience.
• Typically 4–7 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or related business functions.
• Experience supporting customer‑facing operational processes within a cross‑functional business environment.
• Basic understanding of customer demand planning, customer fulfillment, order management, and revenue‑related processes.
• Strong analytical, organizational, and problem‑solving skills.
• Experience with ERP systems (SAP preferred), Microsoft Excel, and operational reporting tools.

Preferred Qualifications

• Semiconductor, capital equipment, manufacturing, or other technology industry experience.
• Experience supporting strategic customer accounts.
• Experience with customer demand planning, delivery management, contract administration, or revenue assurance activities.
• Experience using data analytics, reporting tools, and business systems.
• Demonstrated ability to work effectively in a fast‑paced, matrixed environment.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: No

Compensation & Benefits

• Salary: $92,000.00 - $126,500.00
• Location: Austin, TX; Santa Clara, CA
• Eligible for base salary, target bonus, and stock award program.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us at [e-mail] or by calling our HR Direct Help Line at 877‑612‑7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.