Sales & Operations Analyst

Stremicks Heritage Foods; Colonia Manzanilla (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

DFamilk is seeking an experienced Sales Support professional to provide administrative and operational support to a sales team. You will coordinate between customers and internal departments, manage quotes and renewals, and track inventory and forecasts to meet targets.

The role requires 2–5 years of related experience, an undergraduate degree or equivalent, and strong Excel and communications skills. This full-time position offers growth within a collaborative team environment and stability in

Qualifications

• Undergraduate degree or equivalent combination of education and practical work experience.
• 2 to 5 years related experience.
• Proficient knowledge of Microsoft Office Suite and company computer systems.
• Ability to communicate clearly and effectively with diverse audiences.

Responsibilities

• Collaborate with demand, supply and production planners on inventory availability for customer orders.
• Develop action plans to resolve excess and stranded inventory levels with sales, finance, and other planning teams.
• Analyze and prevent aging inventory of finished goods.
• Prepare and document quotes, proposals, or contracts in designated systems with updated account activity.
• Perform follow ups to ensure timely quotes and delivery of proposals.
• Create renewal proposals and coordinate renewal activities with sales.
• Maintain organized records of leads, sales activities, customer interactions, and communications.
• Produce and develop reporting as required by business and forecast performance analyses.

Skills

Microsoft Office

Analytical thinking

Communication

Cross-functional collaboration

English proficiency

Time management

Multitasking

Education

Undergraduate degree or equivalent

Job description

Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full understanding of sales process and operational knowledge. Function as a go-to resource and provide assistance to team members. Monitor, and coordinate inventory status reports and proactively approach supply shortages, stock outs, and communicate accordingly cross functional management team.

Job Duties and Responsibilities

• Collaborate with demand, supply and production planners on inventory availability for customer orders
• Develop action plans to resolve excess and "stranded" inventory levels working closely with sales, finance, and other planning teams to mitigate financial impacts
• Analyze and prevent aging inventory of finished goods
• Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity
• Perform required follow ups to ensure timely completion of quotes and delivery of proposals
• Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales
• Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes
• Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date
• Liaise with other departments or escalated to supervisor to address customer concerns and ensure effective problem resolution
• Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team
• Maintain updated knowledge of the company's products and services to address customer inquiries effectively
• Coordinate activities with the sales organization, facilitating the sales planning process to achieve agreed upon business goals.
• Develop demand plans for various segments of the business
• Provide accurate forecasts that maximize customer satisfaction, meet sales goals, and allow for cost-effective distribution. Actively and clearly communicate with the sales team and strategic accounts to validate current forecast and report any deviations. Provide forecasts of anticipated demand for new and/or proposed new products, working with sales and marketing as appropriate
• Support team with management of forecasting tools and financial systems
• Recommend procedures, work instructions, and metrics. Use a collaborative approach to obtain buy-in on forecasts and demand plans
• Produce and/or develop reporting as required by business
• Track and reconcile metrics versus established target

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required.

Requirements

Education and Experience

• Undergraduate degree or equivalent combination of education and practical work experience
• 2 to 5 years related experience

Knowledge, Skills, and Abilities

• Proficient knowledge of and skill with Microsoft Office Suite and company computer systems
• Understanding of production capacities, constraints, and cost/service trade-offs
• Skill in analytical thinking and problem solving
• Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences
• Able to elicit cooperation from variety of sources, including management, production planning, quality teams, logistics, procurement, etc.
• Able to handle challenging or conflict situations with tact and professionalism
• Able to prioritize and meet deadlines
• Able to manage multiple various projects with sense of urgency
• Able to work collaboratively with employees in a variety of departments
• Able to organize time, energy, and resources effectively to achieve goals (organizational skills)
• Able to consider both strategic and practical implications for proposed course of action
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans

Pay Range

$70,000-$80,000/year

An Equal Opportunity Employer including Disabled/Veterans

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