Customer Business Operations Specialist I

Applied Materials; Santa Clara (CA); On-site; USD 60,000 - 81,000; Full time

Job summary

Applied Materials, the global leader in materials science and engineering solutions, seeks a Customer Business Operations Specialist I to coordinate customer demand planning, delivery execution, and revenue-related processes across North America and Europe. You will collaborate with Sales, WWOPS, Finance, and Order Management to ensure commitments are met while mitigating risks.

The role requires a Bachelor's degree or equivalent experience, strong analytical and Excel skills, and the ability to

Qualifications

• Bachelor's Degree or equivalent experience required.
• Experience with ERP systems (SAP preferred).
• Proficiency in Microsoft Excel and standard reporting tools.
• Strong analytical, organizational, and problem-solving skills.

Responsibilities

• Support customer demand planning and delivery coordination for assigned accounts.
• Identify and communicate delivery, operational, contractual, and revenue-related risks to management.
• Assist in executing customer agreements and coordination with Sales, Legal, Finance, and Order Management teams.
• Collaborate with cross-functional teams to improve operational efficiency and customer experience.
• Gather, analyze, and maintain data to support decision-making and performance reporting.
• Provide leadership and ownership for assigned responsibilities and drive process improvements.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Customer-facing operations

Education

Bachelor's Degree or equivalent experience

Tools

SAP

Microsoft Excel

Operational reporting tools

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $60,000.00 - $80,500.00

Location: Austin,TX, Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Customer Business Operations Specialist I

Job Function: Sales Operations I

Business Title: Customer Business Operations Specialist

Region Coverage: North America and Europe (AMNA & AME)

About The Role

We are seeking a Customer Business Operations (CBO) professional to support strategic customer accounts across North America and Europe by coordinating customer demand requirements, delivery execution, contract administration activities, and revenue-related business processes.

This role works closely with Sales, Business Management, WWOPS, Finance, Order Management, and other cross-functional teams to help ensure customer commitments are met, business risks is identified, and operational processes are executed effectively. The successful candidate applies knowledge of customer business operations processes to resolve day-to-day issues, support business objectives, and contribute to continuous improvement efforts.

The position operates with general supervision while exercising sound judgment within established policies and procedures.

Key Responsibilities

Customer Demand Planning & Delivery Coordination

• Support customer demand planning and delivery management activities for assigned customer accounts.
• Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments.
• Monitor customer demand changes, forecast updates, and operational impacts and communicate potential concerns to appropriate stakeholders.
• Assist in managing large or complex orders to support execution and customer satisfaction.
• Maintain required operational data, reports, and account-related information.

Revenue Assurance & Risk Management

• Identify and communicate delivery, operational, contractual, and revenue-related risks to management and business partners.
• Support issue resolution activities associated with customer commitments, shipment timing, and revenue-related processes.
• Assist in evaluating business impacts and implementing approved mitigation plans.
• Escalate issues appropriately following established business processes.

Contract & Commercial Support

• Support execution of customer agreements, enhanced terms, and entitlement-related activities.
• Coordinate with Sales, Legal, Trade, Finance, Tax, Treasury, and Order Management teams to facilitate operational execution of approved customer commitments.
• Ensure business documentation and records are maintained accurately and in accordance with company guidelines.
• Assist in resolving contract execution and operational process issues.

Cross-Functional Collaboration & Process Improvement

• Work collaboratively with cross-functional teams to support achievement of customer and business objectives.
• Participate in projects and business initiatives designed to improve operational efficiency and customer experience.
• Identify process gaps and recommend improvement opportunities.
• Support adoption of new tools, systems, and business processes.

Business Analysis & Reporting

• Gather, analyze, and maintain customer and operational data to support decision-making.
• Prepare recurring reports, performance metrics, and business summaries.
• Support management reviews by providing business information, analysis, and status updates.
• Track and communicate key operational metrics and action items.

Business Expertise

• Working knowledge of customer demand planning, delivery management, customer fulfillment, and revenue-related business processes.
• Understanding of order-to-cash processes, contract execution concepts, and customer operational requirements.
• Ability to apply established procedures and business knowledge to support operational decisions.
• Experience using ERP systems and business reporting tools.

Leadership

• May coordinate activities across multiple functions to support business objectives.
• Builds productive working relationships with internal stakeholders and customers.
• Contributes to project teams and continuous improvement initiatives.
• Demonstrates accountability and ownership for assigned responsibilities.

Problem Solving

• Addresses routine to moderately complex operational issues using established processes and guidelines.
• Identifies root causes, gathers information, and recommends solutions for customer and business issues.
• Escalates complex issues requiring management support.
• Exercises judgment within defined procedures and business policies.

Interpersonal Skills

• Effective written and verbal communication skills.
• Strong organizational, coordination, and customer service skills.
• Ability to collaborate effectively across multiple functions and geographic regions.
• Ability to communicate operational issues and recommendations clearly.

Required Qualifications

• Bachelor's Degree or equivalent experience.
• Typically 1-3 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or related business functions.
• Experience supporting customer-facing operational processes within a cross-functional business environment.
• Basic understanding of customer demand planning, customer fulfillment, order management, and revenue-related processes.
• Strong analytical, organizational, and problem-solving skills.
• Experience with ERP systems (SAP preferred), Microsoft Excel, and operational reporting tools.

Preferred Qualifications

• Semiconductor, capital equipment, manufacturing, or other technology industry experience.
• Experience supporting strategic customer accounts.
• Experience with customer demand planning, delivery management, contract administration, or revenue assurance activities.
• Experience using data analytics, reporting tools, and business systems.
• Demonstrated ability to work effectively in a fast-paced, matrixed environment.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.