Sales Operation Analyst

Swiftx Express; Eastvale, Northern (CA, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical dental and Vision

Job summary

SwiftX Express is seeking a Sales Operations Specialist in California to bridge Sales/BD, Commercial Strategy, and regional hubs. You will lead sales data analytics, competitive benchmarks, pricing structuring, and enablement efforts to drive rapid growth and efficiency.

Key responsibilities include dashboarding, capacity forecasting, competitive battlecards, and ensuring deal compliance with zone pricing and packaging rules. Requires 3+ years in related roles and strong SQL/CRM/BI skills.

Qualifications

• 3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain.
• Based in California, with strong analytical and execution focus.
• Proficient in SQL, Excel/Sheets, CRM platforms, and BI tools; knowledge of U.S. parcel shipping and pricing structures.
• Fluent English; Mandarin Chinese preferred for cross-border communication.

Responsibilities

• Build and maintain analytics dashboards tracking parcel volume trends, CAC, LTV, and revenue growth across major e-commerce accounts.
• Forecast capacity demands across regional hubs and linehaul routes.
• Develop battlecards, enablement tools, and pitch materials for BD teams highlighting differentiators (7/365 delivery, automated POD verification, zero surcharges).
• Review rate cards, custom tariff quotes, and margins; ensure deals meet packaging specs (Length ≤ 40 in, Sum ≤ 71 in, Weight ≤ 30 lbs).
• Oversee CRM hygiene, lead attribution, deal stage tracking, quota tracking, and sales commissions; optimize onboarding for strategic accounts.

Skills

SQL

English fluency

Mandarin Chinese

Excel/Google Sheets

CRM platforms

BI platforms

Tools

Tableau

Power BI

Looker

Salesforce

HubSpot

Excel

Job description

1. Position Summary

We are looking for an analytical and execution-focused Sales Operations Specialist based in California to support SwiftX’s rapid commercial growth. In this role, you will serve as the core bridge between Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You will focus on sales data analytics, competitive intelligence , deal structuring/pricing, and sales strategy enablement,

2. Key Responsibilities

• Sales Data Analytics & Forecasting:
  • Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.
  • Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.
• Sales Strategy & Competitive Benchmarking:
  • Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac).
  • Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX’s key differentiators (7/365 delivery, automated POD verification, zero surcharges).
• Pricing Operations & Deal Structuring:
  • Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1–8).
  • Ensure incoming deals comply with package size/weight limits (Length ≤ 40 in, Sum ≤ 71 in, Weight ≤ 30 lbs) and service terms.
• Sales Operations & CRM Governance:
  • Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.
  • Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).
• Cross-Functional SLA & Performance Alignment:
  • Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.
  • Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.

• Experience: 3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain.
• Location: Based in California
• Technical & Data Skills: Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).
• Domain Knowledge: Strong understanding of U.S. domestic parcel shipping, zone pricing structures, DIM weight factors, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).
• Language Skills: Professional fluency in English; bilingual proficiency in Mandarin Chinese is strongly preferred for effective cross-border communication.

• Salary:70-90k

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD