Sales Operation Analyst

SwiftX; Eastvale (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental and Vision Insurance

STD/LTD

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

Job summary

SwiftX is seeking an analytical, execution-focused Sales Operations Specialist based in California to bridge Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You’ll drive sales data analytics, competitive intelligence, deal structuring, and sales strategy enablement.

Responsibilities include building dashboards for daily parcel trends, CAC, LTV, and revenue growth; forecasting capacity; developing battlecards and sales enablement tools; and ensuring

Qualifications

• 3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain.
• Location in California.
• Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).
• Domain knowledge of U.S. domestic parcel shipping, zone pricing, DIM weight, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).
• Fluent English; Mandarin Chinese preferred for cross-border communication.

Responsibilities

• Build and maintain analytics dashboards tracking parcel volume trends, funnels, CAC, LTV, and revenue across major e-commerce accounts.
• Forecast capacity demands across regional hubs and linehaul routes.
• Develop battlecards, enablement tools, and pitch materials highlighting SwiftX differentiators (7/365 delivery, automated POD verification).
• Review rate cards, custom tariff quotes, and margin thresholds across delivery zones.
• Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, and commissions calculations.
• Align pre-sale capacity with hub throughput to ensure peak-season execution.

Skills

Sales analytics

Data modeling

Tools

SQL

Excel/Google Sheets

Salesforce/HubSpot

Tableau

Power BI

Looker

Job description

Position Summary

We are looking for an analytical and execution-focused Sales Operations Specialist based in California to support SwiftX's rapid commercial growth. In this role, you will serve as the core bridge between Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You will focus on sales data analytics, competitive intelligence , deal structuring/pricing, and sales strategy enablement,

Key Responsibilities

Sales Data Analytics & Forecasting:

• Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.
• Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.

Sales Strategy & Competitive Benchmarking:

• Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac).
• Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX"s key differentiators (7/365 delivery, automated POD verification, zero surcharges).

Pricing Operations & Deal Structuring:

• Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1-8).
• Ensure incoming deals comply with package size/weight limits (Length ≤ 40 in, Sum ≤ 71 in, Weight ≤ 30 lbs) and service terms.

Sales Operations & CRM Governance:

• Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.
• Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).

Cross-Functional SLA & Performance Alignment:

• Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.
• Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.

Requirements

• Experience: 3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain.
• Location: Based in California
• Technical & Data Skills: Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).
• Domain Knowledge: Strong understanding of U.S. domestic parcel shipping, zone pricing structures, DIM weight factors, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).
• Language Skills: Professional fluency in English; bilingual proficiency in Mandarin Chinese is strongly preferred for effective cross-border communication

Benefits

• Salary:70-90k
• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD