Quality Control Specialist/Supervisor

SwiftX; Eastvale (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Specialist pay 23-25/hr + Bonus

Supervisor pay 60-70k + Bonus

PTO 7 days

Sick leave 5 days

Holidays 6 days

401K

Medical/Dental/Vision insurance

STD/LTD

Job summary

SwiftX, a rapid-growth express last-mile delivery company in the United States, seeks a Quality Control Supervisor in Eastvale, CA to drive cost-control initiatives and quality improvements across operations. You will monitor DSP costs, warehouse usage, and other expenditures while leading a small team and partnering with finance and ops to forecast budgets.

The role requires 3–5 years in cost control or logistics, strong analytical skills, and proficiency with Excel and data visualization

Qualifications

• Bilingual in Mandarin and English.
• Bachelor's degree in business/related field; Master’s preferred.
• 3-5 years of experience in cost control, operations analysis, logistics, or quality improvement (last-mile/e-commerce preferred).
• Strong analytical and problem-solving skills with experience in financial and operational data analysis.
• Knowledge of cost management KPIs and Lean/Six Sigma methodologies.
• Excellent communication, negotiation, and leadership skills.
• Proficiency in Excel, data visualization tools, and logistics management systems.

Responsibilities

• Monitor, track, and analyze all operational costs (DSP costs, warehouse usage, transportation, etc.).
• Identify cost-saving opportunities and propose actionable strategies without compromising service quality.
• Develop and implement cost control procedures, policies, and reporting mechanisms.
• Collaborate with finance and operations teams to ensure budget adherence and accurate cost forecasting.
• Establish and monitor KPIs related to delivery timeliness, accuracy, and customer satisfaction.
• Lead root cause analysis for service failures and drive corrective actions.
• Partner with cross-functional teams to implement process improvements and enhance operational efficiency.
• Work with DSP partners and warehouse providers to align performance with contracts and cost goals.
• Prepare regular cost and quality reports for senior management; supervise a small cost/quality team.

Skills

Bilingual Mandarin/English

Analytical skills

Leadership

Cost control

Process improvement

Financial analysis

Education

Bachelor's degree in Business Administration or related field

Master's degree preferred

Tools

Excel

Data visualization tools

Logistics management systems

Job description

About SwiftX

SwiftX is a rapidly growing express last-mile delivery company, dedicated to providing reliable and efficient delivery solutions for e-commerce businesses across the U.S. We pride ourselves on operational excellence, cost efficiency, and outstanding customer satisfaction.

Position Overview

The Quality Control Supervisor will play a key role in ensuring that SwiftX maintains optimal operational efficiency while delivering top-tier service to our e-commerce partners. This role focuses on monitoring and reducing operational costs—including delivery service provider (DSP) expenses, daily warehouse utilization, and other operational expenditures—while driving continuous quality improvement initiatives across the organization.

Key Responsibilities

• Cost Control & Analysis
  • Monitor, track, and analyze all operational costs (DSP delivery costs, warehouse usage, transportation, etc.).
  • Identify cost-saving opportunities and recommend actionable strategies without compromising service quality.
  • Develop and implement cost control procedures, policies, and reporting mechanisms.
  • Collaborate with finance and operations teams to ensure budget adherence and accurate cost forecasting.
• Quality Improvement
  • Establish and monitor key performance indicators (KPIs) related to delivery timeliness, accuracy, and customer satisfaction.
  • Conduct regular audits of DSP and warehouse operations to ensure compliance with company standards.
  • Lead root cause analysis for service failures, delays, or quality concerns, and drive corrective actions.
  • Partner with cross-functional teams to implement process improvements and enhance operational efficiency.
• Vendor & Partner Management
  • Work closely with DSP partners and warehouse providers to align performance with contractual agreements and cost efficiency goals.
  • Develop scorecards and feedback systems to ensure accountability and continuous improvement among external partners.
• Reporting & Leadership
  • Prepare regular cost and quality reports for senior management, highlighting key insights and recommendations.
  • Supervise and guide a small team focused on cost tracking and quality monitoring.

Requirements

• Bilingual in Mandarin and English
• Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or related field (Master's preferred).
• 3-5 years of experience in cost control, operations analysis, logistics, or quality improvement (last-mile delivery/e-commerce logistics preferred).
• Strong analytical and problem-solving skills, with experience in financial and operational data analysis.
• Knowledge of cost management tools, KPIs, and process improvement methodologies (Lean, Six Sigma, etc.).
• Excellent communication, negotiation, and leadership skills.
• Proficiency in Microsoft Excel, data visualization tools, and logistics management systems

Benefits

• Specialist: 23-25/hr + Bonus
• Supervisor: 60-70k + Bonus
• 7 PTO days
• 5 Paid Sick Leave Days
• 6Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD