Warehouse Supervisor- ATL

Swiftx Express

Norcross (GA)

On-site

USD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance, 100% Dental and

Job summary

SwiftX Inc. is seeking a Warehouse Manager to oversee daily warehouse operations, including sorting, dispatching, and staff coordination in Norcross, GA. You will lead automated sorting processes, manage maintenance, and ensure safety and SLA compliance across shifts.

Key responsibilities include forecasting labor needs, coordinating with staffing agencies, and delivering KPI-driven improvements. Strong leadership, English plus Spanish or Mandarin, and WMS proficiency are essential.

Qualifications

1-3 years of experience in warehouse or logistics operations.
Hands-on experience with automated sorting machines (cross-belt, tilt-tray, loop sorter).
Strong understanding of parcel logistics, last-mile delivery flow, and SLAs.
Proven ability to manage large operational teams, including staffing agency workers.
Excellent communication, leadership, and problem-solving skills.
Proficiency in WMS, scanning systems, Excel/Sheets, and dashboards.
Ability to work in a fast-paced, high-volume environment.
Must be bilingual in English and Spanish or Mandarin.

Responsibilities

Oversee end-to-end sorting operations and ensure accurate throughput.
Manage sorting machines, maintenance, and vendor coordination.
Forecast labor needs and supervise staffing agencies and workers.
Enforce safety policies, OSHA guidelines, and SOPs.
Monitor parcel flow, inventory, and SLA adherence.
Produce regular operational reports and present to management.

Skills

Warehouse operations

Automated sorting machines

Parcel logistics

Staffing agency management

Leadership & communication

WMS & dashboards

Fast-paced environment

Bilingual English/Spanish or Mandarin

Tools

WMS

Excel/Sheets

Job description

As a Warehouse Manager at SwiftX Inc., you will play a crucial role in overseeing the day-to-day operations in our warehouse. You will be responsible for ensuring that all processes run smoothly for both sorting and dispatching, from managing staff to coordinating with delivery service providers. Your leadership will directly influence the effectiveness of our logistics network and enhance customer satisfaction.

1. Sorting Operations Management

Lead end-to-end operations of the automated parcel sorting process.
Ensure accurate scanning, induction, sorting, and dispatching of last-mile packages.
Monitor sorting line throughput, accuracy rate, and downtime.
Optimize workflows to improve capacity, speed, and cost efficiency.

2. Sorting Machine & Equipment Oversight

Operate and supervise automated sorting machines and related equipment.
Coordinate preventative maintenance, troubleshooting, and repair requests.
Work closely with equipment vendors/technicians to resolve technical issues.
Maintain safety standards and ensure compliance with machine operation protocols.

3. Workforce & Staffing Agency Management

Forecast labor requirements and coordinate daily/weekly staffing needs.
Manage relationships with staffing agencies, ensuring quality and performance.
Oversee onboarding, training, scheduling, and productivity for temporary and full-time workers.
Monitor labor KPIs including attendance, efficiency, and performance.

4. Operational Compliance & Safety

Enforce warehouse safety policies, OSHA guidelines, and quality standards.
Conduct regular safety audits, equipment checks, and compliance reviews.
Ensure all employees follow SOPs, scanning rules, and parcel-handling standards.

5. Inventory & Parcel Flow Control

Maintain real-time visibility on parcel volume, flow, backlog, and exceptions.
Coordinate with linehaul, dispatch, and last-mile delivery teams.
Ensure SLAs for parcel processing and outbound dispatch are met.

6. Reporting & KPI Management

Produce daily/weekly/monthly operational reports (volume, throughput, error rate, labor cost, etc.).
Analyze data to identify bottlenecks and drive operational improvements.
Present performance updates to senior management.

Qualifications

1-3 years of experience in warehouse, fulfillment, or last-mile logistics operations.
Hands-on experience with automated sorting machines (cross-belt, tilt-tray, loop sorter, etc.).
Strong understanding of parcel logistics, last-mile delivery flow, and SLA requirements.
Proven ability to manage large operational teams, including staffing agency workers.
Excellent communication, leadership, and problem-solving skills.
Proficiency in WMS, scanning systems, Excel/Sheets, and operational dashboards.
Ability to work in a fast-paced, high-volume environment.
Must be bilingual in English and Spanish or Mandarin.