Sales & Marketing Operations Supervisor

Travel + Leisure Co.; New Orleans (LA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off (PTO)

Parental leave

Holidays

401k with employer match

Identity theft protection

Voluntary income protection

Wellness program

Employee Assistance Program

Wish day paid time to volunteer

Job summary

Travel + Leisure Co. is seeking a Business Operations Supervisor to deliver quality support for Sales and Marketing processes and lead a team in providing outstanding service to guests and business partners. You will implement new processes, protect data, and ensure adherence to operational procedures across the team.

You will coordinate training, generate periodic reports, and identify trends to drive improvements while leveraging leadership and resources to resolve issues quickly.

Qualifications

• Proficient in Microsoft Suite.
• Availability to support business throughout weekends and holidays.
• Experience delivering outstanding customer service.
• Experience leading teams or influencing others preferred (not required).

Responsibilities

• Deliver exceptional and consistent customer service to our guests, business partners, and team.
• Implement new processes to improve customer service.
• Protect data when interacting with our guests to ensure they receive the best experience with us.
• Protect and audit company assets by consistently adhering to our policies and procedures.
• Ensure your team is up to date on all operational procedures that govern our business.
• Lead and/or coordinate the training of new hires and new business initiatives.
• Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends.
• Consistently leverage your resources to provide quick support to questions and elevate appropriately to leadership.
• Help guide your team members to build their personal brands and demonstrate how they can leverage their resources.

Skills

Microsoft Suite

Weekend support

Customer service

Team leadership

Job description

Travel + Leisure Co. is seeking a Business Operations Supervisor to deliver quality support for Sales and Marketing processes and lead a team in providing outstanding service to guests and business partners. You will implement new processes, protect data, and ensure adherence to operational procedures across the team.

You will coordinate training, generate periodic reports, and identify trends to drive improvements while leveraging leadership and resources to resolve issues quickly.