Sales Manager - Valley Fair

Brobston Group; Santa Clara (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Brobston Group seeks a Sales Manager to lead a luxury boutique, driving performance through team leadership, client development, and operational excellence.

You will support strategic goals while upholding luxury service standards and boutique branding. The role demands strong communication, relationship-building, and a results-driven approach in a fast-paced environment.

Qualifications

• 3+ years of luxury retail sales experience.
• Women's and men's ready-to-wear experience.
• Strong written and verbal communication skills.
• Leadership capabilities and team management experience.
• Results-driven, adaptable, and comfortable in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional client service and develop client relationships through CRM, appointments, and client acquisition.
• Partner with store leadership on team development, employee relations, product training, and daily operations.
• Drive individual and store KPIs, develop sales action plans, and coach team members.
• Oversee opening and closing procedures, operational and loss prevention compliance, and inventory accuracy.
• Maintain boutique standards, including visual merchandising, and resolve escalated client issues.

Skills

Luxury retail sales

Leadership

Client relationship development

Communication skills

Team development

Availability evenings/weekends/hols

Ready-to-wear knowledge (W/M)

Job description

Summary

The Sales Manager drives boutique performance through team leadership, client development, and operational excellence. The role supports strategic goals while upholding luxury service expectations and boutique standards.

Responsibilities

• Deliver exceptional client service and develop client relationships through CRM, appointments, and client acquisition.
• Partner with store leadership on team development, employee relations, product training, and daily operations.
• Drive individual and store KPIs, develop sales action plans, and coach team members.
• Oversee opening and closing procedures, operational and loss prevention compliance, and inventory accuracy.
• Maintain boutique standards, including visual merchandising, and resolve escalated client issues.

Requirements

• 3+ years of luxury retail sales experience.
• Women's and men's ready-to-wear experience.
• Strong written and verbal communication skills and leadership capabilities.
• Results-driven, adaptable, and comfortable in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.