Luxury Retail Sales Manager – Lead Elite Client Experiences (Commission)

DOLCE&GABBANA; Santa Clara (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) plan

FSA plans

More benefits

Job summary

Dolce & Gabbana is seeking a Sales Manager for the Valley Fair boutique. The role requires leading a team, developing client relationships, and ensuring operational excellence while upholding brand standards in a luxury retail environment.

You will drive boutique KPIs, mentor staff, manage opening/closing, and collaborate with leadership on training and initiatives. The position offers competitive pay, comprehensive benefits, and a dynamic, fast-paced work culture in Santa Clara.

Qualifications

• 3+ years of Luxury Retail Sales Experience.
• Excellent written and verbal communication skills.
• Women's and Men’s RTW experience.
• Results-driven with leadership capabilities.
• Adaptable in a fast-paced environment.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide impeccable service and act as a true ambassador of Dolce & Gabbana, ensuring every client experience reflects brand expectations.
• Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
• Oversee opening and closing procedures, holding store keys as needed, while ensuring compliance with operational and loss prevention standards.
• Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
• Develop and execute strategic action plans to drive sales and deepen client engagement in alignment with boutique goals.
• Mentor and coach team members by sharing best practices and product knowledge.
• Maintain a positive and collaborative work environment that encourages teamwork and creativity.
• Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution.
• Leverage CRM to strengthen client relationships through appointment selling and client acquisition.
• Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence.
• Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
• Perform additional duties as assigned.

Skills

Luxury retail leadership

Client development

Team coaching

Operational excellence

KPI-driven sales

Job description

Dolce & Gabbana is seeking a Sales Manager for the Valley Fair boutique. The role requires leading a team, developing client relationships, and ensuring operational excellence while upholding brand standards in a luxury retail environment.

You will drive boutique KPIs, mentor staff, manage opening/closing, and collaborate with leadership on training and initiatives. The position offers competitive pay, comprehensive benefits, and a dynamic, fast-paced work culture in Santa Clara.