Boutique Manager

Brobston Group; King of Prussia (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Brobston Group is seeking a Boutique Manager to lead boutique operations with a focus on exceptional client service, sales performance, and a professional team environment. You will coach and develop colleagues while collaborating with the management team to deliver a luxury client experience, drive results, and maintain brand standards.

This role requires strong leadership, knowledge of luxury retail trends, and the ability to motivate a high-performing team across nights, weekends, and

Qualifications

• At least 2 years of retail service experience; luxury retail experience preferred.
• Knowledge of watch trends and marketplace competition.
• High school diploma or equivalent; college degree or equivalent work experience preferred.
• Proficiency with Microsoft Office and experience with retail systems.
• Effective oral and written communication skills.
• Flexibility to work nights, weekends, and holidays as business needs require.

Responsibilities

• Achieve sales goals through sales strategies, clienteling, new client sourcing, and long-term client relationships.
• Evaluate team performance, provide coaching, and develop action plans to strengthen service and selling.
• Monitor market competition, watch trends, and client shopping behaviors.
• Forecast, plan, and budget business needs, including staffing and payroll.
• Manage daily boutique operations and support recruitment, retention, teamwork, and collaboration.
• Develop product knowledge and train the team on current collections.
• Support the Boutique Director and serve as a leader within the building.

Skills

Sales-driven

Customer service

Communication skills

Flexibility

Education

High school diploma or equivalent

College degree or equivalent work experience preferred

Tools

Microsoft Office

Retail systems

Job description

Summary

The Boutique Manager supports the management of boutique operations, with a focus on excellent client service, sales performance, and a professional team environment. This role coaches and develops colleagues while working closely with the management team to deliver a luxury client experience.

Responsibilities

• Achieve sales goals through sales strategies, clienteling, new client sourcing, and long-term client relationships.
• Evaluate team performance, provide coaching, and develop action plans to strengthen service and selling.
• Monitor market competition, watch trends, and client shopping behaviors.
• Forecast, plan, and budget business needs, including staffing and payroll.
• Manage daily boutique operations and support recruitment, retention, teamwork, and collaboration.
• Develop product knowledge and train the team on current collections.
• Support the Boutique Director and serve as a leader within the building.

Requirements

• At least 2 years of retail service experience; luxury retail experience is preferred.
• Knowledge of watch trends and marketplace competition.
• High school diploma or equivalent; a college degree or equivalent work experience is preferred.
• Proficiency with Microsoft Office and experience with retail systems.
• Effective oral and written communication skills.
• Flexibility to work nights, weekends, and holidays as business needs require.