Sales Experience Manager

Brobston Group; Troy (MI); On-site; USD 80,000 - 120,000; Full time

Job summary

Brobston Group in the United States (Michigan, Troy) seeks a Sales Experience Manager to drive boutique growth and deliver premier client experiences. You will lead sales strategies, support boutique operations, and develop the team to achieve business objectives.

The role requires luxury retail or hospitality leadership, experience managing teams, and a business degree with strong communication and analytical skills. Flexible hours and travel as needed. SAP experience is preferred.

Qualifications

• 8–10 years of management experience in luxury retail or hospitality.
• Experience managing direct reports.
• Business-related bachelor's degree; strong leadership, analytical, organizational and communication skills.

Responsibilities

• Build client relationships and implement strategies to increase sales and VIP business.
• Monitor sales targets, KPIs, and prepare business reports; identify local market opportunities.
• Partner with boutique, regional, and corporate teams on initiatives and projects.
• Coach, develop, recruit, and manage boutique staff including performance processes.
• Support client matters, events, networking, and daily boutique opening/closing.

Skills

Leadership

Analytical

Organizational

Communication

Education

Bachelor's degree in business-related field

Tools

SAP

Job description

Summary

The Sales Experience Manager drives boutique business development and delivers memorable client experiences. This role leads sales and client strategies, supports boutique operations, and develops the team to achieve business objectives.

Responsibilities

• Build client relationships and implement strategies that increase sales, client retention, and VIP business.
• Monitor sales targets and KPIs, prepare business reports, and identify local market opportunities.
• Partner with boutique, regional, and corporate teams on business initiatives and operational projects.
• Coach, develop, recruit, and manage boutique staff, including performance and administrative processes.
• Support client matters, networking, events, and daily boutique opening and closing as needed.

Requirements

• 8-10 years of management experience, preferably in luxury retail or hospitality.
• Experience managing direct reports.
• Strong leadership, analytical, organizational, and communication skills.
• Ability to work retail hours, including weekends, and travel as needed.
• A business-related bachelor's degree, additional language skills, and SAP experience are preferred.