Sales Manager- Service/Repair (San Antonio)

thyssenkrupp Elevator; San Antonio (TX); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to lead their service and repair team in San Antonio. This role involves driving revenue growth, managing sales representatives, and building strong customer relationships. The ideal candidate will have a Bachelor's degree and proven success in B2B sales, with a focus on customer satisfaction and safety. Join a forward-thinking company that values safety and excellence, and play a pivotal role in shaping the future of service and repair sales in the elevator industry. If you are passionate about sales and customer service, this opportunity is perfect for you.

Qualifications

• Bachelor's degree and 1-2 years of sales experience or training required.
• Proven success in B2B field sales with experience in competitive markets.

Responsibilities

• Drive revenue and profit margin by leading the branch's sales force.
• Build strong customer relationships and manage sales representatives.

Skills

B2B field sales

Customer relationship management

Sales performance management

Problem-solving

Education

Bachelor's degree

Elevator sales experience

Tools

CRM software

Job description

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Sales Manager- Service/Repair located in San Antonio, TX.

Responsible for driving the revenue, profit margin, and overall sales growth by leading the branch’s sales force across all three lines of business and leads by creating a culture based on being the easiest to do business with. Ensures sales representatives exceed sales goals and objectives.

ESSENTIAL JOB FUNCTIONS:

• Safety First - Supports a culture of safety throughout the organization and stresses the importance of safety to all employees. Active participant in the branch safety committee.
• Builds strong customer relationships with branch key customers. Maintains a strong working knowledge of the overall market area movement including market penetration, volume for different lines of business, competitors’ positions and strategies.
• Manages and develops branch’s sales representatives; to include setting sales goals, reviewing sales performance and on-going training and development. Administers quarterly performance management process. Supports sales representatives to ensure their questions and issues are addressed and resolved in a timely manner.
• Leads business growth and fosters relationships with key customers, consultants and architects. Creates synergies within all lines of business, including leadership of the NIM process with the goal of producing 100% on-time conversion.
• Supports a culture of customer satisfaction that promotes customer retention. Works with other departments to ensure proactive customer assistance.
• Implements and oversees strategic sales initiatives in keeping with corporate and regional strategic initiatives.
• Develops a consistent and superior brand identity used by all sales employees when making sales presentations and proposals and preparing bids. Identifies areas of sales-skill opportunities and initiates applicable training/coaching as required.
• Ensures all bids are approved based on established approvals levels. Includes ensuring that bids requiring higher level approvals are submitted on million dollar approval forms in a timely manner; and bids requiring additional approval have forms submitted along with the appropriate approval package.
• Ensures branch sales efforts are run consistently and cohesively. Includes monitoring sales activity using CRM and approving sales incentives.
• Reviews and sets sales goals in line with budgetary and corporate guidelines. Includes approving individual sales goals in line with the budgetary plan along with quarterly reviews of performance to targets.
• Strategically reviews P&L and other financial reports to monitor sales performance within the branch to ensure monthly goals are met or exceeded and cancellations are controlled. Works with the Branch Manager and other relevant leaders to review and develop sales budgets.
• Reviews, participates and creates bidding strategies to ensure profitability. Conducts/participates in ITS/factory tours as deemed necessary to demonstrate technical competence and secure customer interest.
• Maintains a strong working knowledge of the overall market area, including sales backlog, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability.
• Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods.
• Partners with Branch Manager to ensure alignment on all goals and initiatives.
• Performs other duties as may be assigned.

Who we are looking for

EDUCATION & EXPERIENCE:

• Bachelor's degree and 1-2 years of sales experience or training required; for candidates with 3+ years of elevator sales experience bachelor's degree is preferred.
• Proven success in B2B field sales with experience selling services in a highly competitive market.
• Ability to review and guide direct reports through contract proposals and business correspondence.
• Ability to define problems, collect data, establish facts and draw valid conclusions to improve profitability.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.

Job details

Posting date: 2025/04/03

Experience level: Management

Type of contract: Permanent, Full time

Work mode: Hybrid

Job field: Customer Services

Job number: US_901745_ET_TKELECP11934

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.