Sales Manager | Courtyard, Natick

Csm-Corporation; Natick (MA); On-site; USD 60,000 - 65,000; Full time

Job summary

Courtyard by Marriott, Boston Natick is seeking a results-driven sales professional to generate new business and manage corporate accounts in Natick, MA.

You will drive revenue across catering, group rooms, and meeting spaces through proactive calls, careful account planning, and effective up-selling. The role requires 2+ years in sales, a high school diploma or GED, and a valid driver’s license; a college degree and Delphi experience are a plus.

Qualifications

• 2+ years of sales experience required.
• Must be detail oriented with strong communication and problem-solving skills.
• Valid driver's license and ability to manage multiple priorities.

Responsibilities

• Generate new business and maintain corporate accounts to meet revenue goals.
• Drive catering, group rooms, and event revenue through proactive sales calls.
• Upsell opportunities to maximize revenue potential.
• Develop account strategy and manage hotel profitability.
• Use market data to forecast sales and communicate results.
• Coordinate with operations to fulfill client needs and service standards.

Skills

Sales experience

Communication

Multi-tasking

Driver's license

Education

High school diploma or GED

College degree or equivalent experience

Tools

Delphi

Job description

Courtyard by Marriott, Boston Natick | CSM Lodging Services
Natick, MA 01760, USA

• Pay or shift range: $60,000 USD to $65,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality.

• Responsible for meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and food and beverage minimums.
• Detailing events and consistently pursuing up-selling opportunities to maximize revenue potential.
• Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, wedding organizations, charity events and cultivating client database.
• Uses expertise to assist in the advisement of implementing changes to Hotel operations based on sales and guest comments.
• Develop and deliver account strategy relating to overall hotel performance.
• Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability.
• Works on pricing and mix of business.
• Has understanding of market fluctuations and trends.Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data.
• Ensures integrity of sales data by documenting information in Delphi or CI/TY on a daily basis.
• Utilizes sales tools, reader boards and other market intelligence to drive business.
• Responsible for management of rooms and catering expenses to maximize hotel profitability.
• Follows CSM procurement guidelines and applies good business judgment.
• Accountable for client satisfaction by ensuring Hotel service standards are met and clients’ needs are responded to in a timely manner.
• Ensures effective communication of client needs from sales to appropriate operational departments.
• Resolves client complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards

Competencies/Skills Required: 2+ years of sales experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and clients. Must be able to manage multiple priorities in a fast-paced environment. Must have a valid driver’s license.

Education: High school diploma or GED required. College degree or equivalent experience preferred. Membership in catering and event organizations such as NACE and/or MPI is desired. Delphi experience desired.
Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Rate: $60,000 - $65,000 per year, plus bonus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.