Sales Manager (Call Center Environment AM Shift)

Life Protect 24 7; Norfolk (VA); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

AD&D Insurance

Life Insurance

HSA Options

401k Match

Development Program

Product Discount

Call Center Space

Walking Trails

Outlet Access

Job summary

Life Protect 24/7 is seeking a talented inbound Call Center Sales Manager to lead a 15-20 member team in a hybrid remote/in-office setting. You will coach, motivate, and develop agents who handle inquiries about our medical and security alert system.

The role focuses on coaching, performance monitoring, and process discipline to ensure top-level customer outcomes and sales results. Competitive pay and growth opportunities accompany the position.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• 2 years leading a team in a call center environment.
• At least 1 year leading a remote team.
• Experience monitoring call quality, call queue, and coaching sales.
• Strong communication skills, verbal and written.
• Customer-focused with adaptability to new situations.
• Ability to multitask, prioritize, and manage time.
• Ability to motivate and engage a sales team.

Responsibilities

• Lead a team of 15-20 members in a hybrid remote/in-office setting.
• Monitor call quality and queue performance and coach agents.
• Relate company goals, quality standards, and processes to the team.
• Develop talent and drive consistent sales performance.

Skills

Team leadership

Coaching

Call center monitoring

Remote team leadership

Communication skills

Multitasking

Motivation and engagement

Education

High school diploma or equivalent

Job description

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.

How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

• Competitive Pay
• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

• Must be at least 18 years of age
• High school diploma or equivalent
• 2 years of experience leading a team in a call center environment
• At least one year of experience in leading a remote team
• Experience in monitoring call quality, call queue, and coaching sales
• Strong communication skills (verbal, written, and interpersonal)
• A customer-focused approach with adaptability to new situations
• Ability to multitask, prioritize, and manage time
• Ability to motivate and engage a sales team

Pay: $52,000 with opportunities for monthly/quarterly bonuses

Full-Time AM Schedule: Monday-Friday with a rotating Saturday

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.