Evening Sales Manager (Call Center)

Our Company; Norfolk (VA); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, Life

HSA Options

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center

Proximity to walking trails and Outets

Job summary

Life Protect 24/7 in Norfolk, VA is seeking an experienced inbound call center sales manager to lead a 15-20-person team in a hybrid remote/on-site setup. You will drive performance, coach agents, and model servant leadership to align with company goals and standards.

The role emphasizes developing sales skills, delivering consistent performance, and fostering an upbeat culture with ongoing training, incentives, and career advancement opportunities. Competitive pay and growth are offered.

Qualifications

• 2 years of experience leading a team in a call center environment.
• At least one year of experience in leading a remote team.
• Experience in monitoring call quality, call queue, and coaching sales.
• Strong communication skills (verbal, written).
• Customer-focused approach with adaptability to new situations.
• Ability to multitask, prioritize, and manage time.

Responsibilities

• Lead a team of 15-20 team members in a hybrid remote/on-site setting.
• Relay company goals, quality standards, and processes through servant leadership.
• Coach and monitor performance to improve sales outcomes and customer experience.
• Foster a positive culture with development, incentives, and advancement opportunities.

Skills

Team leadership

Call center experience

Remote team leadership

Communication skills

Coaching

Multitasking

Time management

Customer focus

Adaptability

Team motivation

Education

High school diploma or equivalent

Job description

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.

How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

• Competitive Pay
• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

• Must be at least 18 years of age
• High school diploma or equivalent
• 2 years of experience leading a team in a call center environment
• At least one year of experience in leading a remote team
• Experience in monitoring call quality, call queue, and coaching sales
• Strong communication skills (verbal, written, and interpersonal)
• A customer-focused approach with adaptability to new situations
• Ability to multitask, prioritize, and manage time
• Ability to motivate and engage a sales team

Pay: $52,000 with opportunities for monthly/quarterly bonuses

Full-Time PM Schedule: Monday-Friday, every third Saturday

• 1:00pm-10:00pm

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.