Sales Manager (Call Center Environment AM Shift)

Life Protect 24/7, Inc.; Norfolk, Northern (VA, KY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, and

Job summary

Life Protect 24/7, Inc. is seeking a Sales Manager for a Call Center Environment AM Shift in Norfolk, VA. The role leads a 15-20 person team in a hybrid remote/in-office setting, focused on inbound call center sales of medical and security alert systems.

You will relay company goals, quality standards, and processes, coaching the team to meet targets while maintaining a customer-focused approach. Competitive pay with weekly pay and benefits are offered.

Qualifications

• High school diploma or equivalent is required.
• 2 years of experience leading a team in a call center environment.
• At least one year of experience leading a remote team.
• Experience monitoring call quality, call queue, and coaching sales.
• Strong communication skills (verbal, written, interpersonal).

Responsibilities

• Lead a team of 15-20 in a positive atmosphere, balancing remote and in-office work.
• Act as an advocate for the company and its employees, communicating goals and standards.
• Monitor call quality and call queue; coach and develop sales reps.
• Foster a customer-focused culture and provide solutions to team questions.

Skills

Call Center Leadership

Remote Team Leadership

Coaching Sales

Customer Focus

Time Management

Education

High school diploma or equivalent

Job description

Sales Manager (Call Center Environment AM Shift)

Full Time Management 6160 Commander Pkwy, Norfolk, VA, US

Salary Range: $52,000.00 To $52,000.00 Annually

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.

How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, and Life Insurance

HSA Options

401k with Company Match

Employee Development Program

Employee Product Discount

Beautiful Call Center Work Space

Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

Must be at least 18 years of age

High school diploma or equivalent

2 years of experience leading a team in a call center environment

At least one year of experience in leading a remote team

Experience in monitoring call quality, call queue, and coaching sales

Strong communication skills (verbal, written, and interpersonal)

A customer-focused approach with adaptability to new situations

Ability to multitask, prioritize, and manage time

Ability to motivate and engage a sales team

Pay: $52,000 with opportunities for monthly/quarterly bonuses

Full-Time AM Schedule: Monday-Friday with a rotating Saturday

• 9:00am-6:00pm

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.