Sales Manager (Call Center Environment AM Shift)

Our Company; Norfolk (VA); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Paid training

Paid time off

Medical, dental, vision, AD&D, life

401k with company match

Employee development program

Employee product discount

Remote-friendly work environment

Job summary

Life Protect 24/7 in Norfolk, VA seeks an experienced inbound Call Center Sales Manager to lead a 15-20 person team in a hybrid in-office/remote setting. You will drive performance, coach reps, and champion sales quality aligned with company goals.

We offer development, recognition, and advancement opportunities in a supportive culture where teamwork and communication are valued daily.

Qualifications

• 2 years of experience leading a team in a call center environment.
• At least one year of experience leading a remote team.
• Experience in monitoring call quality, call queue, and coaching sales.

Responsibilities

• Lead a team of 15-20 in a hybrid in-office/remote setting to achieve sales targets.
• Represent QA standards and processes to the team and drive performance.
• Foster development, recognition, and advancement within the team.

Skills

Team leadership

Call center experience

Remote team leadership

Coaching sales

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and challenges their team to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Sales Manager position.

How do you do that?

You will lead a team of 15-20 team members in a positive atmosphere in a remote setting while working in office. Team members receive calls from diverse customers who have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The Inbound Call Center Sales Manager will serve as an active advocate for our company and its employees. The successful candidate will relay company goals, quality standards, and processes, and procedures to our team through servant leadership.

Your sales team is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience. As a manager, building rapport and establishing relationships with our team is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.

What we offer:

• Competitive Pay
• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

• Must be at least 18 years of age
• High school diploma or equivalent
• 2 years of experience leading a team in a call center environment
• At least one year of experience in leading a remote team
• Experience in monitoring call quality, call queue, and coaching sales
• Strong communication skills (verbal, written, and interpersonal)
• A customer-focused approach with adaptability to new situations
• Ability to multitask, prioritize, and manage time
• Ability to motivate and engage a sales team

Pay: $52,000 with opportunities for monthly/quarterly bonuses

Full-Time AM Schedule: Monday-Friday with a rotating Saturday

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.