Sales Manager

Swickard Auto Group; Thousand Oaks (CA); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

OTE of $100,000 - $180,000+ /yr

Medical, dental, and vision insurance

Life insurance and supplemental cover

PTO and paid holidays

Career growth across 40+ rooftops

Employee vehicle purchase and service

Job summary

Lexus of Thousand Oaks, part of Swickard Auto Group, is seeking a proven Sales Manager to lead the desk and drive a hospitality-first guest experience on the Conejo Valley floor.

As the leader on the sales floor, you will coach consultants, structure deals with integrity, monitor performance, and partner with finance to ensure smooth handoffs while maintaining guest trust.

Qualifications

• 2+ years of Sales Manager or desk manager experience at a franchised dealership.
• Lexus, Toyota, or luxury brand sales management experience is a meaningful advantage.
• Confident at the desk with ability to structure deals quickly and with guest relationship intact.
• Coaching-first leadership style focused on developing consultants.
• Strong CRM discipline and follow-up standards.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead the sales floor daily—desk deals, manage consultant performance, and maintain guest experience from first contact through delivery.
• Coach and develop the sales consultant team with regular one-on-ones and CRM activity reviews.
• Structure deals with accuracy and integrity while protecting store gross.
• Monitor and hold the team accountable to metrics like closing ratio, units, gross per vehicle, and CRM compliance.
• Partner with finance to ensure smooth deal handoffs and guest experience during purchase.
• Manage floor coverage, scheduling, and staffing for consistent availability.
• Recruit, interview, and onboard sales consultants in partnership with the General Manager.
• Handle guest escalations with a solution-first approach.

Skills

Sales management experience

Desk confidence

Coaching leadership

CRM discipline

DMS experience

Driver's license

Tools

CDK

Reynolds & Reynolds

DealerSocket

Tekion

Job description

Thousand Oaks, CA | Lexus | Japanese luxury | Variable ops | Desk manager | GSM | Sales management experience required | Luxury brand preferred | Southern California | Ventura County | Conejo Valley | Veterans encouraged to apply | $100,000 - $180,000+ OTE

IS THIS YOU?

• You're a proven sales manager or desk manager with 2+ years of experience running a variable ops floor -- you desk deals accurately, develop consultants through coaching rather than pressure, and your team's closing ratio and CSI reflect the culture you've built
• You're ready to lead the sales floor at a Conejo Valley Lexus store where the ownership community is loyal, the brand earns genuine buyer trust, and a Sales Manager who runs a clean, hospitality-first operation earns accordingly

WHO WE ARE

Lexus of Thousand Oaks is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Thousand Oaks or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

• Lead the sales floor daily -- desk deals, manage consultant performance, and maintain the guest experience standard from first contact through delivery
• Coach and develop the sales consultant team -- conducting regular one-on-ones, reviewing CRM activity, and building the skills that drive consistent performance across the board
• Structure deals with accuracy and integrity -- presenting options that genuinely serve the guest while protecting store gross
• Monitor and hold the team accountable to key metrics -- closing ratio, units, gross per vehicle, lead response time, and CRM compliance
• Partner with finance to ensure clean deal handoffs and a seamless guest experience through the purchase process
• Manage floor coverage, scheduling, and staffing -- ensuring consistent sales team availability and productive floor operations
• Recruit, interview, and onboard sales consultants in partnership with the General Manager
• Handle guest escalations with composure and a solution-first approach

WHAT WE'RE LOOKING FOR

• 2+ years of Sales Manager or desk manager experience at a franchised dealership -- required
• Lexus, Toyota, or luxury brand sales management experience a meaningful advantage -- Conejo Valley's Lexus buyer profile is loyal, informed, and responds to a sales culture built on genuine hospitality
• Confident at the desk -- able to structure deals quickly, accurately, and with the guest relationship intact
• Coaching-first leadership -- you develop your consultants rather than managing around them, and your floor's performance reflects it
• Strong CRM discipline -- you hold the team to consistent follow-up standards and model the habits you expect
• Prior DMS experience preferred -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $100,000 - $180,000+/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Sales Managers at Swickard grow into GSM and General Manager roles across a 40+ rooftop organization
• Employee vehicle purchase and service discounts

WHY LEXUS OF THOUSAND OAKS

• Lexus has one of the highest ownership loyalty rates in the luxury segment -- Conejo Valley buyers return for every vehicle and refer the sales teams who treated them well. A Sales Manager who builds a hospitality-first floor here earns a guest base that compounds over time
• The Conejo Valley is a family-oriented, community-connected market where word travels fast and a store's reputation for a pressure-free, honest sales experience is a genuine competitive advantage
• A Sales Manager role at a Lexus store carries real development value -- the brand's L/Certified program, manufacturer relationships, and buyer profile develop a variable ops leader's skills in ways that transfer across the industry
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard for the sales floor, not just a poster on the wall