Sales Manager

180 the Store; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

180 the Store is seeking a Sales Manager for its New York location. This full-time, on-site role leads a team of sales associates, drives sales, and ensures an exceptional customer experience.

You will maintain brand-aligned visuals, manage client relationships, and oversee stockroom operations. The role requires several years of leadership in luxury fashion or design-driven retail, a strong clienteling mindset, and the ability to coach staff, analyze KPIs, and coordinate in-store events with

Qualifications

• Four+ years of leadership experience in luxury fashion, luxury retail, or design-driven retail.
• A genuine appreciation for craftsmanship, quality, and contemporary design.
• Excellent clienteling skills with ability to cultivate long-term relationships.
• Demonstrated experience in retail sales leadership, preferably in fashion, lifestyle, or concept-store environments.
• Strong customer service, clienteling, and relationship-building to support premium in-store experience.
• Ability to manage daily store operations, including staff coordination and floor supervision.
• Experience with merchandising, visual display standards, and brand installations/events.
• Proficiency with point-of-sale systems and basic inventory management.
• Excellent communication and interpersonal skills to guide and motivate a diverse team.
• Comfort working in a fast-paced environment with changing collections.
• Flexible schedule including weekends, evenings, and peak retail periods.

Responsibilities

• Oversee day-to-day floor operations, including leading sales associates.
• Drive sales performance and ensure an exceptional customer experience.
• Maintain visual standards and coordinate product placement to reflect brand partners.
• Manage client relationships and handle customer requests.
• Monitor inventory levels and assist with receiving and stockroom organization.
• Coach staff on sales techniques and track key performance metrics.
• Collaborate with leadership on in-store events and promotional activities.

Skills

Leadership experience

Craftsmanship appreciation

Clienteling skills

Retail sales leadership

Customer service

Store operations management

Merchandising & displays

POS systems

Communication skills

Adaptability

Flexible schedule

Job description

180 the Store is an independent luxury lifestyle destination with locations in Tribeca, New York City, and Amagansett, New York. We bring together an exceptional collection of fashion, furniture, objects, fragrance, art, and design from many of the world's most celebrated and emerging designers. Our stores are places of discovery—where craftsmanship, creativity, and culture meet.

Role Description The Sales Manager is a full-time, on-site role based at 180 the Store in New York, NY. This position oversees day-to-day floor operations, including leading sales associates, driving sales performance, and ensuring an exceptional customer experience. The Sales Manager maintains visual standards and coordinates product placement to reflect current brand partners. Responsibilities include managing client relationships, handling customer requests, monitoring inventory levels, and assisting with receiving and overseeing stockroom organization. The role also involves coaching staff on sales techniques, tracking key performance metrics, and collaborating with leadership on in-store events and promotional activities.

Qualifications

• A minimum of four years of leadership experience within luxury fashion, luxury retail, or a design-driven retail environment.
• A genuine appreciation for craftsmanship, quality, and contemporary design.
• Exceptional clienteling skills with a proven ability to cultivate meaningful, long-term relationships.
• Demonstrated experience in retail sales leadership, preferably in fashion, lifestyle, or concept-store environments.
• Strong skills in customer service, clienteling, and relationship building to support a premium in-store experience.
• Ability to manage daily store operations, including staff coordination, scheduling support, and floor supervision.
• Experience with merchandising, visual display standards, and supporting brand installations and events.
• Proficiency with point-of-sale systems, basic inventory management, and sales reporting tools.
• Excellent communication and interpersonal skills, with the ability to guide and motivate a diverse team.
• Comfort working in a fast-paced, evolving environment with changing collections and brand partners.
• Flexible schedule that includes weekends, evenings, and peak retail periods as needed.