Sales Professional

The Watches of Switzerland Group; Pittsburgh (Allegheny County); On-site; USD 40,000 - 52,000; Full time

Job summary

The Watches of Switzerland Group in Pittsburgh is seeking a Sales Professional to focus on client needs, build lasting relationships, and deliver memorable service with a passion for timepieces and jewelry. You will learn about brand collections, maintain showroom displays, and participate in a team-driven environment.

Schedule includes evenings and weekends with showroom hours, and you will use CRM tools to grow a client base while maintaining high standards of service and integrity.

Qualifications

• High School Diploma required.
• 1 year retail sales experience.
• Strong storytelling and client service skills.
• Excellent communication and interpersonal skills.
• Ability to organize and multi-task in a fast-paced environment.

Responsibilities

• Present products to clients with storytelling and technical detail while creating a hospitable atmosphere.
• Build and develop a clientele through the company CRM platform.
• Develop and maintain product knowledge on brands, collections, and showroom pieces.
• Maintain professional attitude and integrity in all interactions.
• Follow Company guidelines, policies and procedures.
• Collaborate with team and assist colleagues as needed.
• Assist in turning clients over to other team members when appropriate.
• Organize merchandise and displays to optimize sales and minimize shrinkage.
• Support client experience within showroom hospitality guidelines.
• Use all company systems and tools to perform duties.
• Complete administrative tasks supporting the Client Experience.
• Take in and deliver client repairs when required.
• Perform all duties assigned by management.

Skills

Storytelling

Timepieces passion

Client service

Interpersonal skills

Organizational skills

Team player

Multitasking

MS Office

Education

High School Diploma

Tools

CRM platform

Job description

Sales Professional

The Sales Professional makes the client's needs their primary focus. They strive to establish client relationships, listening to clients to anticipate their needs and take personal responsibility for the client's requests. The Sales Professional is very knowledgeable about Company merchandise and remains continuously up to date as new products are introduced The Sales Professional strives to create a good impression and delivers memorable service to clients, exhibiting a passion for timepieces and/or jewelry with a focus on storytelling and hospitality.

Responsibilities

• Confidently present products to clients incorporating storytelling and technical detail while creating a hospitable atmosphere.
• Build, maintain and develop a clientele through use of company CRM platform focusing on relationship building.
• Develop and maintain product knowledge on the brands, collections, and pieces carried in the showroom as well as general industry knowledge.
• Maintain a professional attitude at all times and conduct business with integrity.
• Comply with all Company guidelines, policies and procedures as outlined in all company publications.
• Offer assistance and build effective working relationships with team members.
• Turn clients over to another member of the team as required to best serve the client's needs.
• Organize merchandise and displays accordingly in order to optimize sales and minimize shrinkage.
• Supports the client experience within showroom hospitality guidelines.
• Independently uses all company systems, hardware and software required in the performance of duties and responsibilities.
• Complete relevant administrative responsibilities and tasks that support the Client Experience.
• Take in and delivers client repairs when required.
• Performs all the duties and responsibilities as assigned by management.

Supervisory/Management Responsibilities

N/A

Physical Requirements

• Required to stand up for long periods of time.
• May be required to lift packages/boxes.

Working Conditions and Environment

• Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends.

Knowledge and Skills Required

Education

• High School Diploma

Experience

• 1 year retail sales experience

Skills and Knowledge

• Excellent storytelling ability
• Passion for timepieces and/or jewelry
• Excellent client service and selling skills.
• Excellent interpersonal and communication skills (verbal and written) Excellent organizational skills.
• Ability to work as a team.
• Able to multitask in a fast-paced environment.
• Computer literate (MS Office)