Sales Leader & Guest Experience Lead (LOD)

American Eagle Outfitters, Inc.; Veechdale (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

40% off AE & Aerie year-round

Store contests and exclusive prizes

Career development opportunities

Job summary

American Eagle Outfitters, Inc. is seeking a full-time Sales Leader to support the Store Leadership Team by leading Leader on Duty shifts, driving guest experience, and delivering strong sales results. You’ll manage daily store operations, train and motivate associates, and reinforce AEO’s service standards.

You’ll coach, recruit, and develop talent, set clear goals, and celebrate performance. This role emphasizes visual and operational excellence, inventory handling, safety and asset protection

Qualifications

• Retail management experience is required.
• Strong guest experience focus and service standards.
• Ability to train and develop associates to deliver outstanding service.
• Effective coaching and real-time feedback skills.
• Flexible availability to meet guest shopping needs.

Responsibilities

• Lead LOD shifts and support Store Leadership to maximize KPI results.
• Motivate and develop associates while upholding AEO service standards.
• Recruit, train and retain strong store talent to meet business needs.
• Set clear goals and provide ongoing feedback to the team.
• Execute daily visual and operational procedures including shipment processing and merchandising moves.
• Maintain store safety and asset protection standards.

Skills

Sales leadership

Team leadership

Customer service

Coaching

Communication

Job description

American Eagle Outfitters, Inc. is seeking a full-time Sales Leader to support the Store Leadership Team by leading Leader on Duty shifts, driving guest experience, and delivering strong sales results. You’ll manage daily store operations, train and motivate associates, and reinforce AEO’s service standards.

You’ll coach, recruit, and develop talent, set clear goals, and celebrate performance. This role emphasizes visual and operational excellence, inventory handling, safety and asset protection