Retail Sales Leader & Guest Experience Champion

AEO; San Mateo (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement benefits

Employee stock purchase program

Paid time off

40% off AE & Aerie products

Job summary

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team by delivering strong LOD shifts and a stellar guest experience. You’ll manage daily store operations, train and motivate associates, and drive sales results with a guest-first mindset.

You’ll model AEO’s service standards, recruit and develop talent, and provide real-time coaching to hit KPIs. You’ll also oversee visual and operational processes, ensuring fitting rooms and floor areas reflect brand

Qualifications

• Retail management experience preferred.
• Ability to train and develop associates.
• Strong focus on KPIs and sales targets.

Responsibilities

• Lead LOD shifts and drive guest experience across the store.
• Motivate and coach associates to meet service standards.
• Recruit, hire and train new team members to meet business needs.
• Provide real-time feedback and recognize performance to boost engagement.
• Oversee daily operations, merchandising moves, and visual standards.
• Ensure safety and asset protection compliance.

Skills

Store leadership

Customer service

Coaching & development

KPI focus

Team motivation

Job description

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team by delivering strong LOD shifts and a stellar guest experience. You’ll manage daily store operations, train and motivate associates, and drive sales results with a guest-first mindset.

You’ll model AEO’s service standards, recruit and develop talent, and provide real-time coaching to hit KPIs. You’ll also oversee visual and operational processes, ensuring fitting rooms and floor areas reflect brand