Sales Lead & Store Experience Champion

Pottery Barn; Durham (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to inspire customers and bring the brand to life by helping them discover products that fit their entertaining style. You will drive sales by sparking connections and creating lasting customer relationships.

You will support opening/closing, oversee selling activities, and ensure the store meets visual and operational standards while delivering World-Class service to guests.

Qualifications

• 1-3 years retail sales experience with shift supervision experience preferred.
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred.

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home.
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures.
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests.
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts.
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Skills

Communication

Leadership

Retail sales

Customer service

Tools

POS systems

Job description

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to inspire customers and bring the brand to life by helping them discover products that fit their entertaining style. You will drive sales by sparking connections and creating lasting customer relationships.

You will support opening/closing, oversee selling activities, and ensure the store meets visual and operational standards while delivering World-Class service to guests.