Sales Lead & Store Coach - Customer Experience

Knitwell Group; Kentucky; On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Knitwell Group in the United States is seeking a Sales Lead to support and role model outstanding customer experiences. You will collaborate with the Store Manager to become an expert on store functions and be prepared to step in as manager when needed.

As a Sales Lead, you will drive brand representation, coach associates, and uphold visual and operational standards. The role requires friendly communication, initiative, and flexible availability including evenings, weekends, and holidays.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Tech proficient and able to operate a POS system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS proficiency

Communication & coaching

Flexible availability

Decision making

Time management

Tools

Point-of-sale system

Job description

Knitwell Group in the United States is seeking a Sales Lead to support and role model outstanding customer experiences. You will collaborate with the Store Manager to become an expert on store functions and be prepared to step in as manager when needed.

As a Sales Lead, you will drive brand representation, coach associates, and uphold visual and operational standards. The role requires friendly communication, initiative, and flexible availability including evenings, weekends, and holidays.