Sales Lead & Customer Experience Coach

KnitWell Group; Denver (CO); On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group in Denver is seeking a Sales Lead to guide customer experiences and support associates. You will collaborate with the Store Manager to model excellence, step in as manager when needed, and uphold brand standards.

Candidates should have retail sales experience, basic POS skills, coaching ability, and flexible availability including evenings and weekends. This is a part-time role with opportunities for growth across our brands.

Qualifications

• 6-months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS technology

Coaching & communication

Flexible availability

Decision making

Organize & prioritize

Tools

Point-of-Sale System (POS)

Job description

KnitWell Group in Denver is seeking a Sales Lead to guide customer experiences and support associates. You will collaborate with the Store Manager to model excellence, step in as manager when needed, and uphold brand standards.

Candidates should have retail sales experience, basic POS skills, coaching ability, and flexible availability including evenings and weekends. This is a part-time role with opportunities for growth across our brands.