Sales Lead - Sales and Customer Excellence

Infotech Launch Chattisgarh; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Infotech Launch Chattisgarh is seeking an experienced SaaS sales professional to generate and qualify leads, run discovery calls, and drive paid subscriptions with a US client focus. You will manage the full sales cycle from prospecting to closing and onboarding, while aligning with customer success for retention.

You will own the pipeline, hit targets for MRR and new customers, and coordinate with the tech team to translate client needs into actionable requirements.

Qualifications

• 4+ years selling software, SaaS or digital marketing services to US clients.
• Excellent native-level US English and communication skills.
• Proven closing record on Upwork / Fiverr / Freelancer or direct B2B outbound.

Responsibilities

• Generate and qualify leads via cold calls, email, LinkedIn and freelance platforms.
• Run discovery calls and live demos of AI SaaS products addressing agent pains.
• Handle objections and close monthly subscriptions and service projects.
• Convert free trials to paid customers through onboarding and follow-ups.
• Own customer retention with regular check-ins, success plans and churn prevention.
• Lead and coach a Sales & Customer Excellence team and create proposals and pitch decks for US prospects.

Skills

Software sales

SaaS

B2B outbound

CRM

US clients

Lead generation

Job description

Role & responsibilities

• Generate and qualify leads through cold calls, email, LinkedIn Sales Navigator, Apollo, real estate Facebook groups, Upwork / Fiverr / Freelancer and referrals.
• Run phone and Zoom / Meet discovery calls and live demos of our AI SaaS products, tied to agent pains: lead flow, listing exposure, reviews, missed calls and time.
• Handle objections and close monthly subscriptions and service projects.
• Convert free trials to paid customers through onboarding, activation check-ins and follow-up.
• Own customer retention: regular check-ins, success plans and churn saves; grow accounts through upsell and cross-sell.
• Act as the bridge between clients and the tech team: pass clear requirements and feedback to tech, and keep clients updated on fixes and releases.
• Manage pipeline and forecasts in CRM (HubSpot / Zoho / Salesforce); hit targets for MRR, new customers, trial-to-paid conversion and retention.
• Lead, coach and review a small Sales & Customer Excellence team; write proposals, follow-up sequences and pitch decks for U.S. prospects

Preferred candidate profile

• 4+ years (3 minimum) selling software, SaaS or digital marketing services, with 2+ years selling to U.S. clients.
• Excellent, native-level U.S. English (5 out of 5): you will speak daily with very experienced U.S. agents and brokers, so you must sound natural, connect easily with people and be confident on live phone and Zoom calls.
• Experience selling SaaS or AI products on subscription: free trials, MRR, churn, retention, upsell and cross-sell.
• Proven closing record on Upwork / Fiverr / Freelancer or direct B2B outbound; CRM and Sales Navigator / Apollo skills.
• Strong follow-up discipline; able to close deals independently.

• High energy, ownership and accountability; thrives in a demanding, pay-for-performance startup culture.
• Strong negotiation, follow-through and passion for long-term client success.
• Experience selling to U.S. real estate agents, brokerages or PropTech (real estate CRM, IDX websites, lead generation, listing marketing).
• Has led a sales or customer success team.
• Background in software, design or marketing.