Pop Culture Toy Brand: Retail Sales & Experience Pro

POP MART Americas Inc.; Seattle (WA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Growth opportunities

Comprehensive onboarding and product培训

Career development and internal promo

Collaborative, inclusive team culture

Openings and brand events

Be part of a fast-growing designer toy

Job summary

POP MART Americas Inc. is seeking a Retail Sales Associate in Tulalip Bay, WA. The role focuses on delivering exceptional customer experiences, sharing POP MART’s world of collectible art toys, and driving store performance through product knowledge and personalized recommendations.

You will handle transactions, assist with inventory, and maintain a welcoming, organized environment. A passion for collectibles and strong communication are highly valued.

Qualifications

• 1+ year of customer-facing retail or service experience.
• Passion for delivering exceptional customer service.
• Strong communication and interpersonal skills; engage diverse customers.
• Ability to build rapport quickly; recommend products.
• Interest in collectibles, designer toys, art, anime, or pop culture.

Responsibilities

• Deliver an exceptional customer experience by welcoming guests.
• Share POP MART's story and merchandise confidently.
• Educate customers on Blind Boxes, MEGA Collections, and launches.
• Drive sales by identifying needs and making recommendations.
• Process purchases, returns, exchanges, and loyalty transactions.
• Assist with receiving shipments and replenishing merchandise.
• Maintain store presentation, cleanliness, and safety.
• Support inventory accuracy with cycle counts.
• Collaborate with teammates to hit daily sales goals.
• Cross-train in Robo Shop replenishment when needed.

Skills

Customer service

Communication

Rapport building

Product knowledge

Interest in collectibles

Retail operations

POS systems

Bilingual

18+ age

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

POP MART Americas Inc. is seeking a Retail Sales Associate in Tulalip Bay, WA. The role focuses on delivering exceptional customer experiences, sharing POP MART’s world of collectible art toys, and driving store performance through product knowledge and personalized recommendations.

You will handle transactions, assist with inventory, and maintain a welcoming, organized environment. A passion for collectibles and strong communication are highly valued.