Sales Lead - Elevate Customer Experience & Team Growth

LOFT; Louisville (KY); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Louisville, KY is seeking a Sales Lead to elevate customer experiences and guide a team of associates. You will partner with the Store Manager to model brand standards, deliver personalized service, and prepare to step in as manager when needed.

The role emphasizes teamwork, inclusive leadership, sales excellence, and omnichannel support using available tools. Availability includes evenings, weekends, and holidays, with opportunities for professional development within LOFT's brands.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Proficient with a point-of-sale (POS) system.
• Strong communication and coaching skills.
• Flexible availability including evenings, weekends, and holidays.
• Ability to organize, delegate, and prioritize to meet deadlines.

Responsibilities

• Represent the brand and model personalized customer experiences.
• Assist store leaders with onboarding and developing an engaged team.
• Support an inclusive environment for associates where everyone feels welcome and engaged.
• Uphold visual and operational standards focused on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching to bring out the best in each associate.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail experience

Leadership

POS proficiency

Communication

Flexible schedule

Time management

Tools

POS system

Job description

LOFT in Louisville, KY is seeking a Sales Lead to elevate customer experiences and guide a team of associates. You will partner with the Store Manager to model brand standards, deliver personalized service, and prepare to step in as manager when needed.

The role emphasizes teamwork, inclusive leadership, sales excellence, and omnichannel support using available tools. Availability includes evenings, weekends, and holidays, with opportunities for professional development within LOFT's brands.