Sales Lead: Elevate Customer Experience & Team Growth

N23 Premium Brands Opco LLC; Bellevue (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) plan

Professional development

Advancement opportunities

Philanthropy partnerships

Job summary

KnitWell Group in Bellevue, WA, is seeking a Sales Lead to join our team. This role collaborates with store leadership to deliver personalized customer experiences and to guide associates.

The role emphasizes brand representation, inclusive environment, and maintaining high standards in a fast-paced retail setting. Typical duties include onboarding and developing a highly engaged team, coaching, and using technology to support omnichannel experiences.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Coaching

Leadership

Customer experience

Communication

Flexibility

Tools

Point-of-sale system

Job description

KnitWell Group in Bellevue, WA, is seeking a Sales Lead to join our team. This role collaborates with store leadership to deliver personalized customer experiences and to guide associates.

The role emphasizes brand representation, inclusive environment, and maintaining high standards in a fast-paced retail setting. Typical duties include onboarding and developing a highly engaged team, coaching, and using technology to support omnichannel experiences.