Sales Lead: Elevate Customer Experience & Coach the Team

LOFT; South Barrington (IL); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k)

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT in Barrington, IL is seeking a Sales Lead to elevate every customer interaction and to model exceptional service. You will work with the Store Manager to ensure smooth store operations and readiness to step in as manager when needed.

This role emphasizes coaching, team development, and maintaining visual standards while driving profitability through a responsive, omnichannel shopping experience. Evening, weekend, and holiday hours are required to support our busy store calendar.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

Technology proficient

Customer service

Communication and coaching

Flexible availability

Time management

Job description

LOFT in Barrington, IL is seeking a Sales Lead to elevate every customer interaction and to model exceptional service. You will work with the Store Manager to ensure smooth store operations and readiness to step in as manager when needed.

This role emphasizes coaching, team development, and maintaining visual standards while driving profitability through a responsive, omnichannel shopping experience. Evening, weekend, and holiday hours are required to support our busy store calendar.