Retail Sales Lead & Customer Experience

Boot Barn; Chesapeake (VA); On-site; USD 19,000 - 30,000; Full time

Job summary

Boot Barn seeks a Key Holder to engage customers, support store partners, and embody our mission of exceptional service and leadership. You will drive selling culture, showcase product knowledge, and maintain POS proficiency while supporting merchandising standards and store operations.

As a Key Holder, you will help exceed sales goals, participate in team development, and ensure smooth opening/closing procedures in a collaborative, customer-focused environment.

Qualifications

• Customer service experience and client interaction skills.
• Ability to drive sales and exceed store goals.
• Strong product knowledge and ability to communicate features/benefits.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in product categories and communicate knowledge to customers.
• Maintain and achieve measurable goals such as UPT and ADT; capture customer information.

Skills

Customer service

Sales skills

Product knowledge

POS proficiency

Visual merchandising

Team leadership

Policy compliance

Tools

POS system

Job description

Boot Barn seeks a Key Holder to engage customers, support store partners, and embody our mission of exceptional service and leadership. You will drive selling culture, showcase product knowledge, and maintain POS proficiency while supporting merchandising standards and store operations.

As a Key Holder, you will help exceed sales goals, participate in team development, and ensure smooth opening/closing procedures in a collaborative, customer-focused environment.