Sales Lead & Customer Experience Coach

KnitWell Group; Potomac Mills (VA); Presencial; USD 19.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Merchandise discounts

Professional development

Descripción de la vacante

KnitWell Group is seeking a Sales Lead in Woodbridge, VA to mentor associates, model exceptional customer experiences, and collaborate with Store Manager on store operations. The role focuses on developing a high-performing team, maintaining visual standards, and guiding omnichannel customer service.

The ideal candidate has retail sales experience and has demonstrated leadership abilities, with availability including evenings, weekends, and holidays.

Formación

• Enjoys communicating and coaching.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsabilidades

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Conocimientos

Communication & coaching

Organizing & prioritizing

Decision making

Team collaboration

Herramientas

POS system

Descripción del empleo

KnitWell Group is seeking a Sales Lead in Woodbridge, VA to mentor associates, model exceptional customer experiences, and collaborate with Store Manager on store operations. The role focuses on developing a high-performing team, maintaining visual standards, and guiding omnichannel customer service.

The ideal candidate has retail sales experience and has demonstrated leadership abilities, with availability including evenings, weekends, and holidays.