Sales Lead: Customer Experience & Team Coach

LOFT; Vacaville (CA); On-site; USD 25,000 - 31,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Vacaville, CA is seeking a Sales Lead to be a key team member who supports and models exceptional customer experiences. You will guide associates, collaborate with the Store Manager, and be ready to step in as manager when needed, while upholding brand standards and delivering personalized service across omnichannel channels.

The role emphasizes coaching, on-the-spot feedback, and building a high-engagement team.

Qualifications

• Retail sales experience preferred.
• Management experience preferred.
• Good communication and coaching skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Be a representative of the brand and model personalized customer experiences.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

Tech proficient

Communication

Flexible schedule

Organization & delegation

Coaching

Tools

POS system

Job description

LOFT in Vacaville, CA is seeking a Sales Lead to be a key team member who supports and models exceptional customer experiences. You will guide associates, collaborate with the Store Manager, and be ready to step in as manager when needed, while upholding brand standards and delivering personalized service across omnichannel channels.

The role emphasizes coaching, on-the-spot feedback, and building a high-engagement team.