Sales & Group Services Lead — Museum Operations

Denver Art Museum; Denver (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision plan

Life Insurance

Short/Long Term Disability

Paid time off

Holidays (ten)

403(b) retirement plan

Telehealth

Free DAM Family Membership

Free yoga for one

Free RTD Eco Pass

Discounted parking

Job summary

The Denver Art Museum seeks an Assistant Manager of Sales and Group Services to lead the Sales and Group Services teams, including onsite ticketing, group reception, and call center operations. The role supports interdepartmental collaboration and requires a flexible schedule, including weekends and evenings.

The position emphasizes strong customer service, knowledge of museum programs, and supervisory responsibilities, reporting to the Manager of Sales and Group Services.

Qualifications

• Strong team leadership and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with ticketing systems and CRM software.

Responsibilities

• Direct supervision of Sales Associates and Group Programs staff.
• Oversee daily operations of onsite ticketing and group reception.
• Manage scheduling, timesheets, and payroll-related tasks.

Skills

Team leadership

Customer service

Multitasking

Ticket management

Weekend availability

Tools

Ticketure

Microsoft Dynamics CRM

EMS

Volgistics

Microsoft Office

Job description

The Denver Art Museum seeks an Assistant Manager of Sales and Group Services to lead the Sales and Group Services teams, including onsite ticketing, group reception, and call center operations. The role supports interdepartmental collaboration and requires a flexible schedule, including weekends and evenings.

The position emphasizes strong customer service, knowledge of museum programs, and supervisory responsibilities, reporting to the Manager of Sales and Group Services.